Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice watch my wife loves it very much. The bracelet was a little too big I had to remove some meshes otherwise everything will work perfectly.
Sunt multumita produs, Arata exact CA in pozele de prezentare. THE ajuns Mai Târziu Decat date estimata vanzator (aproximativ 2 saptamani intarziere).
I thought it was a little bigger but it's nice.
The clock liked already such, were only pink) those served a year), the producer did not put a great gift of poppies
Barrel fast delivery, i liked the watch, they are even more beautiful in life, by the way i order a second time from this producer, i advise! (thanks for the gift.
Not a bad clock, but the size is too small in diameter, look small (i would like more) came intact. The bracelet was shortened.
Fast shipping, the watch is very good for the price you have.
The clock came in the pouches, everything whole. the husband removed a couple of links and became just right. the clasp is convenient for me. They look very dignified, i hope they will serve for some time. While everything works, thank you.
Delivery to minsk region month. Watch super, thanks to the store! The strap is large, but the links are very easy and quickly removed, i advise the seller!!!
Delivery is very fast. Two weeks to smolensk. Packed well. Watch corresponds to the description. Very neat. Not huge not bulky. I recommend to everyone. thank you very much to the store
Very beautiful watch, look chic;) shipping about 20 days
The watch is very cool, i liked everything, well packed,
super fast delivery 2 weeks and very nice.. better then the picture
The watch is super, everything is as it should be with tags and in a protective film. tracked all the way.
ochen xarasho.spasiba balshoi.zakaz bistra prishlo.super.
All OK recommend store in 100% very fast delivery OK 10 days;)
its luxury watch with colored display and stainless steel body. I chose to display in feminine pink color but the shop has another 5 colors to choose from. Display is 2.8cm, thickness is 0.9cm, bracelet itself is 19cm with width 1.4cm, weight is 60 gr. but it feels very light on the wrist.The size is a bit big for me so I will take a few links in the bracelet. Display is silver arrows, instead of 12.3, 6 and 9 you can see small clear rhinestones . Crown with waterproof design and when I received it the crown had protective plastic on the front. The watch was wrapped up in the protective clingfilm and waterproof bag.Delivery took 2 weeks to Ireland.
t's fast to arrive. The product is good as shown in the picture.
Clock bomb. Easily shorten with two watchdogs.
Fast shipping, very fast shipping, tracked all the way. The watch is very beautiful, the bracelet looks durable. Very satisfied with the order! Thank you store!!!
Very satisfied, perfectly packed, battery included. Comfortable to wear. Definitely recommend
Very cool! Thank you packing above all praise! So hold!
Seller requtmenduyu. bystaya delivery. the watch is very beautiful.
I liked, pleasant, comfortable, work, i have 3 days on my hands. If there are shortcomings, i will add a review. But they look great. Removed only 2 links. I recommend unequivocally. They wrote that they ring, but did not notice it. If you do on the hand, then generally sit perfectly, without skating and unnecessary sounds. With the store did not communicate, the delivery is fast. About 2,5 weeks in st. petersburg. From several parcels ordered in 1 day, the clock came the very first. Packed in pouches and yellow envelope. Without a box.
Excellent watch, yes really like many write they are small and yes as many expected that they are still bigger, but still i will wear it with pleasure) and by the way delivery 8 days! this was not expected at all! thank you store