Shipping & Delivery

At our company, we pride ourselves on our ability to provide fast and reliable international shipping services. Our orders are dispatched directly from our warehouses located in the USA, China, and across Europe to ensure prompt delivery to our customers worldwide. All our shipping options come with tracking information, so you can easily keep an eye on your package as it makes its way to you. We are committed to providing our customers with the best possible shopping experience, and we appreciate your business.

Please Note: Due to the ongoing COVID-19 pandemic, and the increased demand for deliveries across the US and overseas, there may be some delays in the shipping and delivery of packages. Additionally, shipping carriers have implemented modified practices to ensure the safety of their workforce and customers, which may further impact delivery times. We apologize for any inconvenience this may cause and kindly ask for your understanding that shipping times are estimates only and cannot be guaranteed. We are closely monitoring the situation and will do our best to ensure timely delivery of your order.

We will continue to be here to support you as our customer, before, during, and after the buying and shipping process and we appreciate your understanding and patience in these unprecedented times. 

FREE SHIPPING

At our company, we are dedicated to providing excellent value and service to our customers. As a part of this commitment, we offer free shipping on all orders from our warehouses in China via ePacket or EMS and from our warehouse in USA via USPS. This allows us to pass on significant savings to our customers while still maintaining a high standard of delivery service. Thank you for choosing our company for your shopping needs.

 

SHIPPING TO OVER 200 COUNTRIES

At our company, we offer worldwide international shipping options to bring our products to customers all over the globe. However, due to certain restrictions, there may be a few countries that we are unable to ship to. If your location is affected, a member of our team will reach out to you with further information.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

** Shipping times are only estimates and unfortunately, cannot be guaranteed. 

Please note that during Chinese New Year 2023 holidays, there may be a delay in the processing and shipping of orders. Affected dates are from January 15th to January 31st. All orders placed during this time will be shipped on or after February 1st. We apologize for any inconvenience this may cause and appreciate your understanding.

CUSTOMS

Please be aware that we are not responsible for any additional customs or import duties that may be charged on your order once it reaches your country. By placing an order with us, you acknowledge and accept that your package may be subject to these additional charges and that one or more packages may be shipped to you. We apologize for any inconvenience this may cause and appreciate your understanding.

TRACKING INFORMATION

We understand the importance of keeping track of your order, which is why we will send you an email with a tracking number once your purchase has been shipped. However, please note that for some free shipping options, tracking information may not be available. Additionally, for logistical reasons, items in the same purchase may be sent in separate packages, even if you have specified combined shipping. We apologize for any inconvenience this may cause, and we are committed to ensuring that your purchase arrives to you in a timely manner, while providing you with the best possible shopping experience.

If you have any other questions regarding our Shipping and Returns Policy please contact us at support@jwlraddicts.com and we will do our best to help you out.

 

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