Refunds and Returns Policy
Refunds and Returns Policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, COVID19 etc..).
- BE VERY SURE you are ordering the correct items, in the correct sizes and colors. In most cases there are NO RETURNS / REFUNDS if we sent you the item you ordered and in the size/color you ordered it in! Check with us before ordering if you have a question.
The most frequent reason customers wish to return or exchange their purchase of a ring is due to sizing problems. Please check your ring’s size before placing an order.
Ring Sizing Problems
It is critical that customers accurately determine the correct size ring to purchase before placing an order. We have created a ring sizing guide to help determine the correct ring size before placing an order. A universal standard paper size does not exist, therefore we’ve created a US Letter size (8.5″ by 11″) version of the guide, and an international A4 size version of the guide. Print the appropriate size guide on your printer at 100% scale. Do not print using “fit to page” or any other setting which compresses the printed image.
Return / Exchange Policy
If you would like to return or exchange your ring for a new size, please contact us and include your order number, or simply reply to your order confirmation email.
• The ring must be clean and in excellent condition.
Rings must be returned in the excellent condition they were shipped so we may re-sell it.
• To return or exchange your ring, you will be responsible for shipping the ring back to us.
We will provide shipping information once we confirm your return.
• If you are wanting to exchange your ring for a new size, you will be charged shipping.
Once shipping has been paid we will send your new size ring immediately.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
