Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice product. five stars seller, thanks.
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
Thank you a lot! Absolutely 5 stars!!!
Thank you soo much!! Quality really good! I'll give this store 5 stars.
Thank you so much I am leaving a feedback on 5 star
I acquired my order in 2 weeks and I couldn't be gladder! It happened definitely qualitative. I had never spotted something like it by that moment. I'm so pleased I ordered it though, because it is precious! Now this is seemingly my number one thing and major miracle that I have had from shopping in the web. If I could degree this thing above 5 stars, I would. I'm persuaded I'll continue to enjoy it.
Thanks for the work, everything came in good quality, I'll rate 5 stars.
So far so good!
satisfied with purchase . The watch came in a box and a puffy bag, the glass was tightened with film. Everything works, on the hand look good
Very beautiful miniature watch, look great on the hand! As a gift was a cute bracelet, nice)
Excellent watch! The goods came very quickly to spb 2 weeks, delivery to the door.
Walked 3 weeks, not big, neat. Look very cute
Product according to the description. I recommend the store
The clock is cool. Delivery in russia is super fast, courier (saratov region). The order was made 26.08, received 30.08. Packed in a box, though it was torn but the watch came intact. For comparison, the size of other hours ordered from this store.
Watch wonderful! Already 2 years there are the same in silver color. They're fine. This time i chose in gold, i hope with metal also everything will be fine. Shipping fast
Everything is fine! Free shipping time-8 days to ukraine It came to a new mail. Packing bubble, all intact. As a gift was a bracelet, thanks to the store The watch corresponds to the description, looks beautiful on the hand, more expensive than they cost. I liked everything, gorgeous)
Very cute watch) the store put a gift) i recommend
Pretty nice to look, small, the photo looks bigger
Excellent watch, packed decently, delivered in a couple of days, literally) on the hand sit ok, the strap is adjustable
Today i received courier delivery. Watch intact, go, look very beautiful
Sent quickly. Arrived for 3 days from the warehouse in russia. The description corresponds. But they were small. The woman looks small. For a girl of 10 years came up perfectly.
Well, no words-super!) delivery for a week .. brought the courier home. Beautiful watch!)
Beautiful watches i thought they would be bigger but in description there was 30 mm diameter and I didn't see it but I like them as they are so I'm satisfied I recommend store Thank you
Simple but elegant watch, nothing superfluous. Came in a box, without damage, delivery in two weeks. Really liked!