Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock came very quickly to moscow. obl. Noginsk. Well packed, as in the photo very beautiful, neat, light, arrows glow, pebbles in place. Very stylish. Cost their money!!!! I recommend everyone, take while eating.
Very nice watch almost reached me in 2 weeks... looks good...
The watch really liked, very much and thank you, for the fast delivery, they went a little over two weeks.
It's love at first sight, superrr.
Very cute watch, came on time
Delivery is equal to two weeks! I ordered this watch in 2016 for 600 rubles, i liked it very much, but a month ago the watch broke (photo app), seeing the price of 450 rubles, decided to order new, this time with a white dial, than to repair. The clock is comfortable, small just on a miniature handle, of course you need to reduce the links, i order for the second time, because i was satisfied with the purchase for the first time
Super fast shipping! everything is well packed! watch beautiful! the bracelet is a bit too big but everything quickly corrected, removing 2 links! solid five and the store and the goods! the only dial is not as big as it seems in the picture! but this is my mistake! it was necessary to read the dimensions! i would like a big watch! next time i'll order more! so when ordering, be sure to read the sizes!
Exceeded my expectations, very good workmanship, came very well packed, arrived ahead of time.
Very good price and good material balen the penalty 20 days for zacatecas mexico
Perfect, nice, a little big but can be adjusted.
Come quickly. Beautiful. Working. Removed 3 links because. Were too big. Thanks to the store.
Watch good smell no, came quickly
Cool watch! They look expensive. They didn't make themselves wait. There are no injuries, i work properly. Purchase satisfied. Who doubts, not worth it! Buy!
The clock is cool, everything works, delivery is fast. Thanks to the store for the gift.
Very satisfied. quickly received!
Watch just super!!!! Take it, you will not regret it.
Prodovets super all 5 + i'm happy and gift put thank you all advise etc shop
Great Product! Will Recommend A+++ Comes with gift, Thank you for the gift.
Cool. Only ordered blue and received black. But also with a black dial beautiful
Oki
nice watch i recommend it to everyone. nice price for a beautiful watch and a beautiful chain with a heart pendant comes with it as a gift. thank you store
Like, watch and beautiful, match description give store recommend the store, thank you
Finally got her watch. I ordered from other stores, the first did not send, the second was tracked to latvia and everything, disappeared. I ordered from this seller, and about a miracle within 12 days of the hour arrived in the tula region. The clock itself is super, the length is shortened. The husband checked for water resistance, put in a glass of water while walking (if that, write later)
Delivery is fast. The clock is beautiful.
Cute hours, to samara came in ten days, sending was through finland. Diameter 3 cm, on my wrist 19 cm need to remove two links, while removed only one, the watch dangles. Packed very well, in the zip lock package, on top is surrounded by a navel and in the package again from the inside with a navel. As a gift prod put the type of holder for the phone, in fact the shit is unnecessary, does not hold on the phone anyway. To be honest, i doubt that i will wear a watch, but for 450 re will come down