Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came in good condition, 2 weeks before tula. The watch is good, look neat. Removed several links, because the bracelet was large. There are no claims to the goods. Seller advise
The clock came in a month. The bracelet was in the film, the watch in the case, and in addition everything in the doll. Look miniature and dignified. I recommend the product and the store.
Everything is super, though a little more, but this Not critical! Great! Look very nice!
Super! Perfect! For 2 weeks came to rb. ordered 3 more as a gift
Watch super! Came quickly, packed in a simple bubble film, all whole, no scratches. I'm delighted!!!
August 10 ordered on august 27 received in astrakhan, the order was fully tracked, so the store did not communicate. The daughter is happy, a bright dial, in size on a thin hand, the bracelet should be shabby, but with this problem, it is necessary in the workshop, because. The links are bent. But overall satisfied, i recommend.
Very fast delivery, did not even expect, at 12 days in mordovia profit, thanks to the store, the watch is excellent, slightly too big, but it is said by reviews not a problem, you can reduce it yourself.
Came for two weeks, in the kiev region, very gentle, small dial, i thought it would be more
Thank you very much! In altai territory the parcel went less than a month, it's very fast! Everything is appropriate, everything works!
I am happy with the clock, though i removed 4 links. Come quickly
The order arrived in st. petersburg for two weeks, the watch is excellent, but had to remove three links
Stylish watch, came quickly, packing extreme-pupyrka, but everything is whole. There is an opportunity to remove links even on a very thin handle
I'm in love!! thank you so much.
The watch is good for such a price. The water resistance test was passed on hurray. Delivery 20 days to yaroslavl via finland. The photo looks more, and so they are small
Excellent store and still came a gift like thank you!!!!
The watch really liked, the bracelet easily reduced to three links. I didn't check the water. Thanks to the store -- i recommend. Come quickly.
The watch, as in the description, i will add, when similar in them, look very nice. the store sent everything quickly and on time .. thank you very much
Watch very good store quickly sent the parcel to all recommend
The watch is light, beautiful. Packaging is excellent. Battery is available. The links, of course, will have to be cleaned.
To israel 14 days. Purchase satisfied. Watch from the store, there is a price tag with tags. Not a single scratch, neatly made. store thanks.
Arrived very early, 23 days arrived, over a month advance delivery, great store
Thank you, i ordered two hours-black and pink). Delivery is very fast on ukr mail (less than 2 weeks). Not yet opened, but i liked everything. Neatly sealed. Thanks to the store, put two pendants as a gift, nice!
The clock came very quickly about 10 days to the voronezh region, the first time such fast delivery. the clock really liked, the links extra of course you need to remove, but this is not a problem .. by ordering davolno, i will order from this store more.
Came for 12 days, very well packed, even bracelets in the film, the clock itself is not enough of course thought will be more but look very good. it was very nice when i saw also a gift chain with a pendant, thank you i will still order)
As always, everything is perfect. I order third for my sister. Track tracking. Shipping less than three weeks Very beautiful I 've been wearing mine for about a year and everything is fine