Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to omsk 20 days, delivery service a little wrinkled box, watch intact, workers, the store put a gift in the form of a bracelet, on the dial koso glued pebbles, otherwise everything is good, i recommend
The watch corresponds to the description, went a little more than 3 weeks. Packed in a box, instruction is. The store put a bracelet as a gift. The parcel was tracked. I liked everything, i recommend.
The watch arrived quickly, the packaging, the box and the watch itself are all in order. thanks to the store.
Cool watch!!! came to almaty for two weeks!!! everything is neatly packed
Precious, precise and precious
It's all right! Very nice product.
I had the order in 11 days! Came to a new mail, very convenient. For my extra-thin wrist it is necessary to remove the links-another i did not expect. Look good. A bit heavy, but not critical. As a gift, the store put the bracelet. Thank you, i'm happy!
The watch is working, packed well, have reached days in 20, but shipped was not very fast, the strap is great, but easy to adjust, the lock is good, everything is sealed, no scratches
The watch is super. came before expected. the store put a gift thank you, nice!
Ok
The watch is beautiful, but the diameter of the dial itself is too small. And so in general for such money fire.
I liked the clock! They look more expensive than their cost. Stainless steel case and strap. Small dials are actually dummy, arrows do not move on them. The clock has already come with a battery. The product was completely wrapped with a protective film. I did not find any defects on the watch. Look neat, since the body of the product is only 3 cm. To buy i can recommend!
Lindo
Watch good
great
Cool watch under the base wardrobe. Yes, even for such a price! On my hand are too big, i will remove the links. With the store did not communicate, came +-for 2 weeks.
Fast delivery, though a big bracelet, you need to reduce the links. The clock's already gone.
Watch good! Small as i wanted, only the strap should be reduced, i do not know if it will work.
They came good, but i expected to see them more. In the picture they are more massive
As in the picture. Go properly
Excellent watch! Small, neat and look very dignified. In kiev arrived in 10 days, brought a courier of new mail. The links had to be removed from the bracelet-it turned out to be great. Definitely recommend the store and the goods!
The parcel was delivered very quickly! Less than 3 weeks. The watch was packed in a box and pasted with film. The strap is large (in the photo is reduced). Three small dials are butaphoric.
The second time i order here this clock, the first did not survive the fourth flight from the refrigerator))) lived almost a year and a half. I like it. It came relatively quickly 26.02-19.03. Time shows, not expensive, do not rush into the eyes. Packed in a box and a messenger bag, the watch itself in the film. The accessory is functional, not image. I'm happy. Immediately opened the parcel and gave the watchmaker to remove 4 links. And i again with the clock))))