Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is equal to the image
The clock is very cool. You only need to tighten the strap. I recommend. Came somewhere in 3 weeks
The watch is beautiful, stylish, light, but i thought it would be more massive. The bracelet itself is bolshevat, but this is not a problem, the workshop can be reduced. At the cost came 500 rubles., in general chic. Super fast delivery-17.06 shipped, 26.06-received by mail. The package is packed well, the watch came in a box. I did not communicate with the store, i recommend the clock to buy. The order is very satisfied.
The watch is super. it is packed very well, in a box. the bracelet is large. the links are removed itself (not difficult). came very quickly to kostroma for 2 weeks.
Delivery about 2-3 weeks to moscow. Packed decently. The watch is very beautiful, but not gold, but copper color. Not critical, but with the store's photo is not similar. Go. Lovely watch for 500 rubles. What i wanted
Beautiful watch))) look very dignified, work))) on a thin wrist of course you need to remove the links. packed in a box and in a transport anti-shock bag with pimples. the clock itself is all in a blanket, so as not to be scratched))) delivery to the central federal district kaluga 15 days. recommend))
Thought will be more, although for women's size is normal. came the watch as in the photo. The bracelet does not decrease the gait. small dials are dummy, and so cool, my wife liked.
Good watch. Came in about 2 weeks, in a protective box and a film.
This is a super cool watch. I regret that i did not buy it before
its amazing so nice !! perfect !!
Very happy with the product, it's a simple but quite useful watch, my wife liked it and it's great to take him to work. I recommend the store.
Beautiful watch! Fast shipping and delivery. I recommend.
The fastest delivery for ukraine (11 days). the watch match the description, Simpotichnye. I recommend to buy!
Good watch, its price justify, on a thin handle the bracelet will be big... the parcel came quickly, in volgograd 3 weeks
The description corresponds, the watch is excellent, the store is handsome, sent on time and the delivery came quickly about 14 days went, as you can see in the photo came unharmed :))
Very fast shipping. To karaganda 1.5 weeks. The clock is great.
Good beautiful watch, but thought the size will be more! And overall excellent! Come quickly!
Beautiful watch, thought there would be a bigger dial, but nothing strap is too big, but it's easy to fix
The clock is chic. The bracelet is shortened easily (2 minutes of the video lesson) and i did it for 15 minutes. Delivery is very fast, did not even expect.
Wow! Cool! The deadline was to come in early june, and came on may 01! Thank you! The watch is good. Already gone. Of course, on my thin wrist it will be necessary to remove several compartments. But i was ready for that. I like it. I'm very happy. By the way, the arrows in the dark glow. Thanks again to the store! I recommend.
29.03-30.04 Very satisfied! Watch chic! Long did not dare, and did not regret. Packed well. The bracelet is great, but it is fixable. I advise you to order!
Watch cool and very beautiful -The length can be shortened, as for me there was a large strap -The color is good!!! -But the clock is already walking, t. e when i received them they already went (maybe i did not check and they are mechanical that is unlikely for this amount. and i ordered it for the second time, so i think everyone also -Delivery to kazan less than a month. rest assured that you will get exactly. checked! -Received at the post office, which is good for those (like me) who have a problem with poch. boxes (sometimes steal from us) -I bought it for 634,40 rubles. after a while the price was understated. for those who want to buy and do not wait urgently... the store makes discounts!!!
The watch is very cool. Although small, but look cool. Delivery to moscow super fast. Came in a gift box. And plus the store put a bracelet as a gift. Thank you very much. Very satisfied with the order.
As shown in the picture, like
Very beautiful watch! In less than a month. The store also put a gift-bracelet. Thanks to the seller.