Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool. Look more expensive than their price)
Myślałam, that will be a little wiekszy. Besides OK. Nice and elegant. Inquisitively made Shield (number of sides). Recommend
Watch cool!!!. Came with a battery, everything in the film. Delivery super fast 10 days, received by new post. But to remove the links it was necessary to work, removed 4 links. Only noticed that they began to lag behind (((
Super ani ochini beautiful
up to expectations
Watch cool for your money. Packed well, all in films. A bit too big, but, this is fixable. The order was issued 02.08 and already 26.08 i took the watch at the post office. Seller recommend.
Came whole, pebbles exactly glued like. Diameter 3 cm. Somehow it seemed that they were a little more. Neat, packed in a film and a box. The box all crumpled came, but the main clock is whole) it seemed that it was late, but i'll still see... On solid 4.
Good yakichi. Spvidka delivery.
The watch is very good! On a miniature hand. Links are easily removed. 10/10
A good watch, the bracelet itself reduced. I had to squeeze the plates on the inside, and then squeeze the pliers, spent 20 minutes. Removed two lines on each side.
Excellent watch, small neatly look at the hand. Were well packed, without any bruises. Thank you store! The order is happy!
Delivery is fast, everything works properly. The strap was large, but easily shortened. I advise you.
Neat watch, liked. In film
Fast shipping about 2 weeks. packed well, wrist size 16-16,5, removed 5 links
very quick delivery! thank you. lovely watch, but to big
Watch is very nice. However, on my hands is much smaller than the pictures.
Very nice and that's what i expected. I give you 5✨Stars
The clock is just fire .... i want more... i recommend it to everyone.
lovely watch
super
Very cool!
Dobriy day. i want to pick up the store for a schvidka revism. i ordered 1.07. I came sms but still 9.07. Chashi garni, pratiyut. Uncle) i recommend
Reached in 20 days. They were packed in a puffy bag, got intact and safe. The watch is very cute, the hand looks cool) the dial is about 3 cm in diameter, the strap is large, but it is solved without problems
Very cute for such a price. Thank you. Delivery month.
The watch is sent with tracking, received by mail. The dial is miniature, the strap is adjustable-the links are removed, so it will fit any wrist. the watch itself is protected by a film from scratches, look good, i recommend.