Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@jwlraddicts.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@jwlraddicts.com
The product is awesome
Very beautiful watch as described! Arrived fast I recommend!
The watch is just super. the order came very quickly. i recommend!!!
Watch came in working condition, very beautiful.
looks pretty good, and it came really fast
exactly like the picture put i didn't receive the pocket with it
The clock came quickly, in appearance as in the description, but came just in a package without a cover, fit perfectly,
delivery in 16 days. great Watch
Good timepiece, my wife liked it.
Beautiful.
Very nice watch.
Everything is super, definitely recommend.
nice one, prefect and timely shipping
Everything is ok. Watch is excellent. Delivery is fast. Includes an envelope for storage and a device for removing the links of the bracelet.
The watch is really cool, look awesome, the only negative is that there was no cover)) the store is a huge thank you, sociable...) if you could have put ten stars. the delivery is very... very fast
The Watch is very beautiful. The Packaging was very bad. The Watch was very dirty as it antraf.
Watch very beautiful just like in description and pictures… I have also received a gift from store. thanks
It's very nice watch , very well finished, delivery time has been 16 days.
Watch excellent! Came in a case, complete with a cloth, a device for shortening the strap, an instruction. With the strap i managed on my own. Watch shiny, heavy, small. Let's see how they behave in the sock, while 5 +!
Wonderful watch for your price. Shipping in Самару about three weeks. The case in the parcel was not, but it and do not need.
Beautiful wristwatch. It came in 11 days and have I said it is beautiful.
I was expecting a watch pouch or box. but the store didn't send any. Disappointed. Received the watch very quickly.
Very strange packaging for hours. Ordinary thin package and in it watch without box. It's just a miracle that the clock came in whole and unridden when i received the package was in shock. I was afraid to open the package. Fortunately with watch all is OK, even walk. The clock liked, but here on the packaging the store needs to work.
Item shipped by store quickly. Track tracked. Delivery to kemerovo within 3 weeks. The product fully corresponds to the description. Very well packed. There is a passport, a cloth for wiping, a device for reducing links (if necessary). Still as a gift the seller sent a cute bracelet, for which a special thank you. All worthy, order, will not regret.
The order to volgograd was 13 days. Sent store five days. In the kit were the clock packed in a simple pup (without a cover as written), a tool for removing unnecessary titles, an instruction without a russian language and a napkin for rubbing glass. Go clearly and without lag, do not tick from the word quite, convenient clasp. I did not check for water permeability. They look good, we have such in the store are not less than 3 thousand. I hope they will not get through with time. Bought were for the stock for 850 rubles (apparently therefore there was no cover for storage). The order is very satisfied. Advise and seller and shop.