Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch cool shipping fast customized no problem
It's pectacular, very nice and elegant. Instructions come in chinese and english. But the clock is worth it.
Watch in accordance with the description Super
Fast shipping. Looks good. Thought it could be worse. I recommend the product and the store.
Just super delivery 10 days very satisfied recommend!!!
I bought them in return. Light worked 8 months and the buttons stopped working.
Very beautiful
Shipping very fast, equal to description, looks good, for the price you have this very interesting, adjustable strap, great store, highly recommended.
Very small. Be attentive. There are no comments on the clock. Came in an old doll, but whole.
Molodchaga store, i recommend!
It came very quickly. I did not communicate with the store. The clock meets expectations. I will throw in a new case and battery casio databank watch, which i have accumulated 3 pcs-there will be a calendar on the Russian
Clock class backlight works store advise
Delivery-2 weeks. The watch corresponds to the description. How accurate these watches will be-time will show. Seller-thank you very much!
Great watch, not too big and has a fantastic adjustable strap instead of pulling links in and out!
The clock is gorgeous. Delivery is very fast.
Completely satisfied with the goods. Tracked all the way. Arrived early. No worse than cassio. I recommend.
Watch super. delivery fast.
Good day, excellent store Watch arrived in perfect condition.
Excellent watch
Very beautiful like the picture.
This watch is top, very good and Beautiful. soon return to buy.
The goods are satisfied. i recommend the store.
The clock is excellent, for this price just super, delivery 3 weeks to volgograd, tracked all the way, i recommend definitely!!!
Watch very GOOD GREAT received early estimated congratulations to store recommend!!!
Nice watch. In a week, they were behind for about 2 seconds. That's not bad. Of the minuses: a small viewing angle, you have to twist your hand to disassemble which hour. With coupons and a discount cost 400 rubles.