Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description, quickly sent, quickly delivered.
Definitely what a good brand, thanks to the store fulfilled, the product is as in the description arrived well packed, a little delayed but it was worth the wait thank you very much
Time fast
Very beautiful, delivered as the announcement within… Responsive and efficient
Perfect.
verry good
The order came quickly, the watch works fine thanks to the store.
Before mo three weeks. hours are cool. packed in a pupyrku, got whole.
13 days to receive wonderful
Came pretty fast. The only minus the case of the watch is plastic, otherwise there are simply no words, then if i add anything.
Cool clock, especially backlight. The case and glass are not scratched from the socks.
Excellent item, buy them won't regret it.
Working. The dial is closed with glass, not plastic. Lots of things. Double time can be put. Look good.
Good hours but for large hands does not look very good and so very good
The watch is excellent, looks cool and very quickly came, though the store could have better packed (packed in one layer of pouches) but everything is intact without damage thanks .....
Arrived super fast (20 days). Very beautiful. Some difficulty to adjust, but YouTube helped me. Super satisfied!
Later i will add a photo, the product corresponds to the description, it came quickly for 2 weeks to saratov
Fast shipping and product as description
I'm glad i'm not.
Cute watch, not big not small, size normal, delivery 18 days, novosibirsk region.
The clock arrived straight, well packed and within 20 days. Like the product very beautiful.
good! very fast delivery!
Delivery is very fast in 14 days to kharkov very convenient store recommend;-)
Watch cool shipping fast customized no problem
It's pectacular, very nice and elegant. Instructions come in chinese and english. But the clock is worth it.