Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look beautiful on hand. Well the display of time look clear lovely to the eye. Owner very like it
For its price is excellent. They look like cassio if you do not look, the water under the shower did not miss.
The watch is good light look super. Just do not understand how to configure them
Excellent clock, everything corresponds to the description. Seller recommend.
Fast shipping in 15 days. At the moment i'm very happy, it's casio type but better, it has 5 alarms, casio-like material. At first a little lious to use because the instructions are not in spanish and is a little different from the casio but you get the quiet soon. More comment when you have more use.
The watch took for 552 rubles, for such a price is quite normal. Of course, the body is made of plastic painted with silver paint is most likely to fit, steel straps. It took about 3 weeks to novosibirsk.
A nice watch. He has a light safe, a little small. I haven't tried waterproofing yet.
Ordered this watch 29.03. The order came to the kurgan 16.04. The clock works, but i do not know how much exactly they go. I will check-i will add a review. Packaging whole. Prodovets recommend.
Watch cool, customize simple
Everything is fine. Delivery to the voronezh region a little more than 2 weeks. Damage is not all working. On water resistance did not check. I did not communicate with the store.
Delivered in two weeks to the rostov region. excellent. packed well. everything is intact, no chips, no scratches. the description corresponds. instruction in chinese and english. it remains to deal with the setting.
Chasi packed m'yako kazuchi is not duge) ale diyshli in ciolosti. Timer, stopwatch, 5 alarm clocks. The weather sound signal is possible to turn off. Alarm clock for nagaduvannyam yaky takozh can be turned off.
Watch Super very nicely the presents workmanship very good. Recommend
These are impeccable goods! Fast shipping! Great store! Thank you...
Nice watch. Very light in weight. But the dial is beautiful! And the watch is stylish. Thick! There are scratches on the bracelet. Delivery 12 days to khmelnitsky
All ok! Ordered 28.03 came 09.04 to kineshma.
The clock came 10 days before orsk. work fine. Thanks to the store.
It s amazing Watch.
Delivery to mo, 8 days. What did you want? This is a chinese analog of casio. Normal boiler. Sails, the alarm clock is, the backlight works. I recommend the store. Well done. On communication constantly.
I liked the clock. Came just indecently quickly-in 8 days. Yes, the body is plastic. But cassio now has no metal shells in this style. The instruction setting does not match. All buttons work. Slightly larger than another model (which by the way with a metal case). Compared to her, the numbers are more faded than that. The truth is that the latch of the bracelet looks like a used one. With traces of pollution. Although everything else is new. Conclusion-i will wear with pleasure
The clock came in 2 weeks. The appearance is not even bad. The set button is only the tighter, but can be so conceived.
Perfectly matches my order and description! Beautiful product I recommend without problem this store!!!
Very pretty my I see it bigger at the dial, I am delighted with my purchase, store to recommend