Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent watch, light durable with setting can be figured out and without instructions, the bracelet is not necessary to cut, adjustable in place, i recommend shorter!!!)))
The product came as pictures and very fast Happy
Nice watch... thank you
Everything is fine. Just watch proved plastic (bracelet metal).
Delivered in time, track number tracked, packed in package, working, recommend store
14 days to my region . All as in the description
The order was received very quickly, during the week. the packaging is puffy, but wrapped neatly. the watch Work, but with the setup will have to get mad, t. K. Instruction in english and chinese. Thanks to the store, i recommend it to everyone.
Light, adjustable easily
Excellent watch, the mechanism of fitting the strap cool did not immediately catch up with the essence of what yes, light, for such a price excellent, the track was tracked, fast delivery
The watch is good, neatly made, look good! Delivery fast!!! Husband is happy) i recommend the product and the store!
Delivery is very fast. Packing is good. My husband liked the clock, but not yet figured out. Instruction in english. I hope everything is fine. I'll write later. Thank you to the store.
Fast shipping and delivery, this came well packed and without damage or even a scratch! The watch looks cool, the materials are the very same and the chrome finish isn't for everyone, but it's well done and should last for a bit of good use. Functions are all useful and work just fine. The light makes it real easy in the dark and the alarms are useful for more than one occasion. The strap will endure a lot, being metal, the case I'm not so sure, but careful usage will make this watch last.
Beautiful watch. Looks like on the picture and was quickly. The band is of steel and the cabinet of plastic. Cute watch for a nice price. I am satisfied.
Order 26.08-receive 5.09 new mail. There are no claims to the goods and the store.
Cool watch, i recommend, came quickly
perfect. well build watch. thanks!
Very good for this money! Not bulky, neat. Stopwatch, alarm clock is. Metal bracelet, with convenient adjustment. I recommend!
In one kind
The clock is not yet worn. stupid bracelet, accustomed to the circular. ordered another, waiting. on the clock of the year only the oblique. the clock itself experienced in the water, did not drown. Thank you very much.
Fast!!! Good store!
Everything is super did not even expect for such money. Super producer in the ccr in two weeks. I recommend to everyone.
Great watch and... Recommend the store...
Delivery is fast, even the post of russia ulivila me. The clock is whole, all the declared functions work. The truth is they look like children on the hand. In ostoly everything is fine
Excellent clock, i recommend
On the first sensations everything is fine, without defects. The order came very quickly. I recommend to everyone.