Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awusome watch very fast delivery store attitude is very friendly and soft spoken
Hours liked, no damage, the rest will show time. Delivery is very fast! Thank you!
Thank you. the product is excellent. i recommend it to everyone.
Great.
Very good watch, my girl likes
I received my watch, i was very pleased. Look good, go minute a minute, the bracelet came right on the arm. The store umnichka, sent the watch immediately after the order, on march 30 ordered, and on april 9 already received its watch. Packed well, no damage, track tracked throughout the way. I recommend the product and the seller.
Within 10 days in home, beautiful light watch! Was first afraid T kitschy would be, but is T total not. Very happy! Well packed.
standard but not bad
Woooh! It was super fast delivery! like I placed the order on March 30th and got it delivered on April 8th in India. This is the first time that I am receiving an order this fast :) Thanks Olevs. Watch looks and feels like a luxurious one. Very happy with it! Always recommend and will keep shopping with this store:)
The clock is beautiful, for such a price is very even nothing. The only battery immediately came into disrepair.
Beautifull Rose gold. The diameter is small so it’s a subtile feminine watch
Elegant classic design, casual and simple style, fashion style design the watch is simple but without losing beauty
Nice product.
The watch is really luxurious! Very well packed. Very fast shipping! I had one minus, did not work, had to change the battery. And so everything is super, so still 5 stars. I strongly advise the store and the clock!!!
good
Trvar came for a month, packed well. Watch excellent as in description. Thank you very much i really liked
Good 이뻐요 ស្អាតដូចរូប dep nhu hinh
It is a very nice model as shown in the photos
Packed well. came fast. And everything is good. Thank you. highly recommend !
Watches as they come in the publication, very good attention from the store, the only detail that watches when they bought them came with a gift, but it didn't come inside the package. The 10 excellent watches.