Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is very beautiful and recommend everything in working condition
for this price i'm very happy about this watch. the same like in photo.
Excellent watch, match the description. Seller recommend 5 +.
Great! Fast shipping! Thank you.
Very fast! Watch super
Very cool and beautiful watch. I didn't even expect it. I bought my wife. The strap is easily adjustable. Were in a beautiful box. Delivery is very fast, Came to a new mail, went and received without problems.
Delivery on time and in good condition
Chic clock. Look decent! Delivery epacket, 3 weeks, pleases. I recommend.
I received the product in good condition. It's identical to the photo, it's a very elegant watch. My wife was very happy with the product. I went to pick him up at the post office five weeks after i placed the order. I recommend the store, the tracking was efficient.
Thank you .. oseni milya watch. krutaa. rekamenduyu. girls buy not elderly. simple super 5 ++++
The delivery is very fast, the track was tracked, received at the post office. Watch just super!!! Came in a branded box, the case of the watch was still in a protective film, watch is consistent with the description. very beautiful and stylish, on the hand look great. I am happy with the purchase, i recommend.
I buy from this store a second time. Recently i ordered similar watches, i was satisfied, i wear it. Now i bought my mother. In came in very quickly!!! This is the fastest delivery (chose delivery from russia). This watch looks luxurious! Fully correspond to the description of the seller. The watch band is flexible, The clasp is comfortable, easy to handle, reliable. Easily rearranged to another wrist size. Metal without chips and scratches. On the hand, the watch looks expensive, neat, stylish and very beautiful! The watch is tasteful. Time shows exactly, do not lag behind.very good product
Express shipment zamowilan 14.04. Otrzymano 30.04.
nice and handy
The material is good. The store is good. I recommend. The only thing you have to know is that, date part is very small. It may be hard to see for some of us.
Something small. But the operation is perfect. I recommend this store. Thank you.
Good watch, thank you!
I love him very much. I bought two
Received an hour two weeks after placing an order. Full of delight, they are beautiful and stylish, look expensive, very satisfied! Came in a branded box, with instructions and a screwdriver to adjust the lock. Write off!
all is well. recommend
Norms
Very nice
It was necessary to go for the watch to the carrier company. They don't deliver the shipments on time. It's a bad company. They should change it.
Impressed
Very fast delivery, and nice packing with beautiful watch, very recommended store, 5 stars, even with no bracelet gift.. thank you seller.