Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great watch!
Good watch! the strap is leatherette and the feeling that it breaks very quickly. but it's nonsense. we buy a new one) and in general the order is quite satisfied! thanks!
I love the watch. It was packed safely, the screen wrapped in some foil so it's unscratched. The shipping was very fast, about 3-4 weeks.
Super! The store is well done!
really like wgith my order and the delivery is good
It is very well we will see that such a result gives. The strap is finite but fine. I recommend Ah! And it came very fast
Come confirm.
Pretty, really liked. Came quickly, 2 weeks before the rb
Cool watch, very neat, ordered with a brown strap. The republic of bashkortostan reached in 3 weeks. Thank you very much to the store!!!
Watch just super, i advise everyone!
Look cheaper than cost
Lovely watch. I am really suprised
Very much liked the clock))))) thanks to the store)))
I love it!
I m from India & 100% Satisfied. Watch is very Beautiful. And thanks to Seller. Very Supportive. Recommend the Seller....My wife is happy with her Gift....
I bought a watch for my mother, specially chose a clear classic dial. Liked.
Very beautiful, fine and classy. Thank You
Watch excellent! light, strap soft. neat look on the hand. thank you! good purchase!
Thought the dial would be more
Watch excellent
I liked the size of the dial. In general, very cute and beautiful neat watches. I'll send in a week to the northwest. Very fast shipping. Shipped immediately after order. I recommend the store!❤
very elegent. received in Toronto after 10 days. I recommend the store.
The clock is just gorgeous! Came well packed in a cardboard branded box. All whole, without flaws! Before st. petersburg came in 2 weeks. Thanks to the store and for the goods and for the small gift invested in the parcel! Seller and product highly recommend!
Beautiful i recommend 100%
Liked, to work the most it