Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@jwlraddicts.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@jwlraddicts.com
I love this watch more than I thought I would.
Fast shipping! Excellent product!
The clock is very cool, the perfect one that can not enjoy the day))))
Arrived in 15 days. Firmly packed, zero damage. second watch from them jwlraddicts.com. Recommend. Third Watch on the way!
Delivery-month. I took it as a gift. I have the same with a black dial. A successful model.
Super!!! Delivery within 5 days of order. I am very davolna, the watch good failed all my expectations. Delivery by courier.
Shipping super fast! 5 days, watch class!!! As when i wear it, i will write later. Thank you store! The courier delivered to the house.
Awesome watch, come in five days!
I liked the clock, stylish. The battery was already inside. Go normal. Happy. The package was three weeks before peter. Description accurate. Thank you.
Looks great! Very fast delivery.
It arrived in 3 weeks, it's nice, i like it, i arrive in good condition, it's like in the picture
Watch cool! Their money is definitely worth it. But! I will add a review if something goes wrong)) It came quickly, 2 weeks to st. petersburg, with the store did not communicate.
Excellent watch!!! Reached in 12 days, fast delivery!
Beautiful stylish watch. Great communication with store. I would buy here again.
Really liked. Color one in one for russian gold.
Gorgeous and elegant! It arrived very quickly!!
Excellent clock) beautiful and stylish))) i advise both the clock and the store))) i will still order))
Watch for its price is very good, delivery is somewhere month. Came in a well-packed box with instructions and other pleasant things) well, just create a feeling of quite tolerable purchase. They themselves are quickly adjusted to any thickness of the wrist, it is easy to change the time, well, and how it looks very expensive. Cool
Very beautiful watches, recommend the store arrived on time delivery
The watch came quickly, tracked perfectly. Everyone is happy, packed perfectly, and the watch itself was completely in a protective film, the bracelet is quickly adjustable with a flood of clasps in the size of the hand. Recommend)))
The clock came quickly. Packed in a puffy and in a branded box (it is slightly in the corners wrinkled, if you order as a gift-ask to pack better). Everywhere marking hannah martin, there is a mini-instruction on the establishment and setting of time (by the way, there was a special lock on the latch, it needs to be removed before setting time). The watch is beautiful, without scratches, look expensive. Heavy!! Until flaws are noticed. I recommend!
Cute, came in good condition, all in the film. On the thin hand adjusted immediately. I apply photos.
Ještě hezčí než na obrázku. I love it , nicer than on picture
The watch was packed very well even, came in working condition, whole without chips and scratches, the clasp works properly. The thing is really cool and necessary for every girl. With pleasure i will wear :)
Very nice watch. Really quick delivery within 10days to Bulgaria