Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As expected the watch recieved with good looking and eithin two weeks...
The goods came a little earlier than the expected time. The watch is super pretty heavy, the hand looks chic lighting bright. With previous hours there was a problem that the arrows were behind the electronic. How will the time show with these. Completely black bracelet i do not advise to enclose the paint literally in half a year.
The clock is good. Come in the box. All as in the description
Naviforce large watches the product is identical to the description quite comfortable and easy to operate product arrive before time is recommended store
Excellent as always highly recommended!
Corresponds to the description
The clock is good, heavy, large. They came in a puppy, the clock itself in a blanket, everything is as it should be. Also the store put a gift. Walking to minsk less than a month.
Very cool watch, heavy! We went about 3 weeks to belarus. If after a week i do not add a tip, then they work fine!
The watch is excellent! i already take the second of this brand. i arrived quickly. i recommend, you will not regret it!
Cool salesman. The clock came very quickly. in excellent condition. Working. Tuned. Super. Photo in evidence.
This is my third order and always a value for money that is not found elsewhere, I recommend to all, thank you the store
I have received my item and it was in good condition. The packing is great. I am very happy for the fastest delivery. Thanx
It came 12 days before novosibirsk everything works well store set the time and date!!!
I am quite satisfied with this as I requested store to send my watch in a box and seller sent it with a box.. Quite happy and 5 star for seller..
The watch as described, makes an impression. The parcel arrived in 3 weeks. I recommend this store.
Look great, i hope for waterproof fishing will justify themselves. Delivered quickly and serviceable On a wide bone is very good in appearance, i do not know on shockproof and, but quite practical.
Everything is fine, the delivery is relatively fast, removed 2 links from each side, so that it was just on my hand. One day from morning to evening dragged. Honestly, it's a puck. How expensive and chic they look, so heavy and large, although in size there are more. But their weight is..., in principle, maybe i'm out of habit. At the end of the day, it was felt that the knuckle on the brush takes all their weight on itself. I bought them honestly-for ponts. On the day off to wear, for a walk, in the summer (in winter from such a quantity of metal, the hand will go cold away, we then in the urals) to work such every day do not drag (although it was at work i drove with them today).
Product arrived in perfect condition, PE In that takes the arrival.
I bought my wife, he is delighted.
The clock came very quickly. I take the third on the account. This time as a gift.
Excellent watch. Just like description
Large and thick, delivery fast under the water has not yet spent later writing off
Fast delivery, 10 days to n. Novgorod. Came in a box, on a bracelet film. For hours satisfied, thank you to the store.
Excellent watch
THE watch is very beautiful. Lack a better finish between shafts. But I quite liked!