Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took forever to arrive, but the product is good.
Very good product, very beautiful and sturdy watch, excellent store, thank you!
Excellent clock design, everything works perfectly. I completely recommend.
THE watch is very beautiful, perfect, very well packed. Show ball.
To murmansk came in two weeks, the packaging is whole, the watch is excellent, the store thanks to sent quickly. i recommend.
Come quickly. Externally very much. I'll see how they will show in operation.
Flawless. Excellent composition of materials and refined workmanship.
Excellent clock, i order the second, the first couple of years ago ordered as a gift, still work.
Already bought several, great watch.
Your clock's ticking off the dealer. Dəyər this qiymətə this wristwatches almağa hamıya məsləhət görürəm sadəcə saatın qulp tərəfində yüngülcə prablem have qola bağlayanda dəmir hissə blank qalır full bağlanmır Buddha dissertation thesis acilmalara səbəb would from xahişim nezere almağı və mümkünsə 3-4 $ liq is back
Product same site, like most! Chuchou a week ahead of schedule! Seller is Congratulations
In very good condition and excellent presentation
I write a review after 2 weeks of use. Watch for 5 +. Got what i wanted. Beautiful, massive, heavy. Thank you very much to the store, the clock came quickly.
Very good product all ok… cost benefit .... was not taxed… well packaged… can buy no. fear
I got the watch. In the box. Kind of norms. Everything works
Watch wonderful! Shooting as basic, digital as auxiliary, on the backlight. Eyes do not callus, but all the necessary functions are. And finally, i have a clock with a reverse timer! The lid of the box dangles, some links of the bracelet are removed easily, some had to knock out the hammer. Maybe what i didn't understand... The alarm clock could be louder. But all this stuff. Black matte bracelet looks cool! I overtook a lot of different hours, this is the best design!
Watch look worthy of their money cost delivery fast to all i recommend this store
It was what i wanted.
Watch working perfectly, sympatrque look is perfect for me...
Come quickly. Everything works. Heavy truth.
Pretty much just found heavy
Top the watch thank you
All OK very nice watch satisfied
Watch norms, the bracelet is not very, the buckle is lame, afraid of falling from any height more than half a meter to any surface, the shooting mechanism rises, electronic half disappears, save them)))
watch is good as in pic