Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, Fast International Shipping to Chile, Thanks!
Article conforme à la description
The clock is really decent, heavy, solid. With the delivery of zamorochka turned out, the store sent a track number that was not tracked, wrote to the seller he unsubscribed that himself in ah .. e. As a result, the clock came but quite with a different track number. For this and reduced the assessment.
THE watch is excellent, not know how not taxed with box size that guy sent. Metal Box is really big and beautiful watch, but there was no 1 penny off, could not negotiate, and untaxed, positive. Saw the box being sold separately for $1.50, now is $5. in general, I approve.
Perfect, i love it, well wrapped, the can gives it a very special wave. I'm fast, i love it!
Goods doszedł quickly according to deklarowanym date. Perfect packed in super can perfect for gift. Watch big chunky, heavy 187 gram-doing impression on hand, Long bracelet (can be shortened) good workmanship, Recommend watch and salesman.
Great
Excellent Product very top D + will buy more sell is congratulated for sale
Exquisite watch 3 weeks before he in Belgium was just fine
Very nice watch. Arrival in time.
Watch Super toppp, so is the fifth bought
the product is great, more than i expected, so luxury. the shipment was very fast, only one week to my country. thanks so much to store.
The clock is beautiful, heavy, i understand that it works from the shooter. Their money is worth, the main thing is not scrap metal.
Shi from the other in the sense of the word
Excellent item, small detail, attentive store fixed it
I am satisfied with the product recommend the store
I recommend for this money five, went true for almost a month
Large. And so all the norms
It looks great. heavy and good made. Thank you very much. :-D
very nice
Before penza there were twenty days of watch for this money look chic buttons not bufatoria at least some dials do not work bracelet solid not hollow in general satisfied!.
Led 20 calendar days, not taxed, great finish packing way and sporty look. I recommend the watch and mainly the store.
Great Watch
Good store I recommend .. He made a mistake ur the package .. And I was walking around
HIGH QUALITY PRODUCT. FAST DELIVERY AND WITHOUT CHARGING. JUST OVER 30 DAYS. BETTER THAN THE AD. FIVE STARS. RECOMMEND.