Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful watch, super recommended.
Pro : Excatly what i wanted, nice looking watch, wich also could be worn with a suit. This watch is quite big and really heavy, i like it. Con: I had to remove some parts of the bracelet to make it more tight ( push the pins with a small nail out) there was no tool included. Also there is no Light function I can recomend this watch, i will also buy another one in a diffrent colour too.
excellent watch really worth for spending $26. thankyou soo much T5. best of luck.....i recommended all watch lover people to buy T5 watches
Loved the beautiful watch. Great store very reliable. Product well packed. Congratulations.
Very nice watch
Good Seller I recommend beautiful UHE many thanks.
The clock went more than a month (thanks to the russian post), the track in russia was not tracked, the store respect, the clock is cool, in a tin can
Loved the watch! Arrived in record time. Met my expectations. Recommend!
A show store're watch and early congratulations
Product is very top! Came very well packed, only took a little, almost 70 days
Excellent arrived punctual i like
Very beautiful and eye-catching, but unfortunately the e'molto little visible, hands of hours and minutes too small and almost invisible, working time trial and pack very cute, I don't like the lateral surface of the case, machined so coarse and with surface exposed to light ruled as if it's been spazolata with a grinding wheel grain a po'troppo coarse, it is absolutely the price paid, great store
Description accurate store sociable... The goods were not sent to the address of the watch rolled there, but not at the address i do not know how and went to marushkinsky hung days twenty and so like the watch normal... I advise!!!!!
Looks good thanks
Very nice watch. just like the picture. i recommend the store.
Very good product plan to buy again
nice watch. black button is plastic, chromed levers are also plastic unfortunately. only usable function is as a watch and date. looks beautiful under artificial lights. second hand is quite close to large on the half hour making it difficult to read time at a glance.
The shipment was very fast the watch is just as it is in the model photo thanks
great looking watch really solid well built definitely gonna get another one or two
Perfect! All functional!
Show Watch Simply Beautiful
More than accurate and the best packaging Watch is cool and heavy and store communicate
Perfect beautiful watch worth it sell show Already ordered two there is this the way
good looking watch, expensive look, very happy with item, arrived within 2 weeks :)
Beautiful watch appears designer famous, very beautiful all functional and stainless steel, super fast and packed carefully. Can buy will be surprised