Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came to USA in just two weeks. Very beautiful watch. Stopwatch not dummy
webstore assisted in giving advice of pick-up
Watch cool, later i will finish my feedback
Excellent watch! solid and as described
arrived in time and very good purchase.
Want to thank webstore to send a beautiful product will continue buying. super fast delivery
Like not have complaints beautiful beautiful I recommend the store
The watch is pleasant and comfortable sitting on the hand. took for almost a month. Track was tracked!!!
The clock is very nice, it took a little while to arrive, but i loved the clock, it's totally like the picture the specific. Really thanks to the store, and totally recommended. Also thanks for the gift bracelet.
Delivery 3 weeks. Cute watch. I recommend the store and the store.
The watch is beautiful, came quickly, the son is happy with the gift. i recommend the webstore.
Everything is OK thank you Elijah
Very beautiful the watch! I loved it! Thank the store! We'll order more! It took less than 1 month and well packed
Fast shipping and the item is as described I recommend this store. The watch has a premium feel for the price you pay.
Excellent product and prompt delivery
Looks good. Works well. Buttons are a little soft but fine for the price
delivered fast, good product nothing bad to say
Good watch, tight and durable strap, stopwatch working, store put a gift bracelet
Everything is clear. Yaroslavl for 2,5 weeks. Everything corresponds to the description. They look awesome.
The product came to me in about two months, i haven't tried it yet but it looks pretty pretty, the store sent me a gift handle. recommended
Watch cool but thick on the pictures looked thinner and another minus the lock is badly fastened
The watch is super, the packaging is certainly lame, only the film. Came very quickly, the order 17.06 received 04.07, the track was tracked, very beautiful, the photos are cloudy, hurry rather to review send
The Chrono graph so well and requirements, just date adjust a little difficult to four. How to go with the Nickle or cheap for a price there is also the high, here making equipment watch kinds is one time with many believe jewelry manufacturers...
Good workmanship! All functional. Exceeded expectations!
Great looking watch, nice and heavy as well, great store