Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock is beautiful, all as in the description. For such money, even very nothing)) the order sent 01.04, received 18.04, quite quickly. With the store did not communicate, it was not necessary))
I loved it but can i make it smaller it's a little bit big for my rest?? thanks for fast shipping
The clock liked, look good and as in the picture! The strap shortened to three links, but it turned out unevenly (it may have to add one back (well, and so look good, only scratches quickly!
Just received and is extremely beautiful as the pictures… Working normally. Face not identified any defect, not scratches, but also not say eh original. Delivery was extremely fast, and the selling provided tracking code which allowed I follow all the way with ease .. Also no delay to post, almost a day the store already sent. Led less than a month to Fortaleza-CE. To love: D
Watch awesome! Removed 3 links on the strap. Went to brest exactly 2 months. Long!
Neatly packed. Looks nice. Color is also beautiful. Recommended.
I really love my watch thanks alot
شكرًا you
super
OK, apyranke for ILGA, reikia trumpinti
Pretty watch with box well packed and arrived quickly
The watch is good, came for 2 weeks
Thank you very much to the store. Great watch. No complaints. Look like in the photo. I recommend to everyone who liked them, you will not regret it.
Shipment was fast. Order well received and in good condition
Good day! It's okay. All received on time. The store is wonderful! Let's start with the fact that i'm very glad that on the watch there was a lock for the safety of the battery. The strap itself is in the film, the dial is of normal medium size, i thought it would be big, i'm ok, i'll clean a couple of links, the stock is good for a big hand. Arrows glow green. The buckle is normal as on all the old sample watch. By weight is palpable, it looks beautiful not cheap. Pleased with the box, dense and bright. Definitely i can recommend to buy, the description is accurate, i will wear it necessarily, but not every day, under the sport i have silicone watch. Good sale to you! Buyers, good purchase!!!
The goods came very quickly. The watch was packed very neatly. The box is whole, not crumpled. The clock is exactly as described. Favorite is happy.
Very nice watch.
Very happy with my watch. Looks so good and came packaged in gift box and pillow. thankyou
Corresponds to the description. Packing, standard box, just sealed in the postal package! With inadequate handling of some of our "postmasters" to other people's parcels, there is a variant of damage to the box and hours. The clock in the box is dressed on the pillow, on top covered with one layer of "pupyrki"...
Absolute compliance with the description. They look rich, noble. In my photo, the color is not quite that. The one on the site is one in one. No flaws. Long walk. But they're worth it.
Everything arrived perfect condition. Thank you.
The watch is beautiful, solid, very nice presentation but. The minute is loose can't be put on time, what do you do in this case? I adjust it to the schedule and the minute does nothing, it's bad! Change even the stack.
Clock for spring and summer bomb. Suitable for both a light sundress and an office suit. Came for 3 weeks. Well packed. Everything is in order.
beautiful watch, thank you! I recommend the store! :)
pretty and fast shipping thanks