Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came for a month. Thank you very much.
Thanks to the store for the beautiful watch. 5. wish prosperity in your business.
The clock came in 10 days. Packed well. In appearance as in the picture. Let's see how they work. Strap bolshevat
Love the watch it's really perfect ...Thank you, will buy from store again
The clock is beautiful, all as in the description. Long bracelet, but it is solved. I'm happy
Look nice!
The only problem is that when you arrive in my country i can't follow up on delivery why not the guide number appears.
Everything came intact and safe. packed well. went to the stavropol territory less than a month. Prodovtsa recommend
Very good and beautiful approves Dagua
It's like what i asked for, thank you
The order arrived in 28 days. Rocking super. Very good and tight, ordered 6 pcs. All without visible jambs. The store replied recommend.
The clock is cool, heavy. Walked a little over a month. To russia arrived quickly but our post rolled them across russia and back, almost turned gray while waiting. I hate russian post.
The watch is cool, the bracelet is wrapped with film, packed very well, i advise everyone. Correspond to the description.
seems like a good watch, and good service
Beautiful watch! I love it, thanks!
Watch looks exactly like the picture. Is cute. Shipment for Polish pretty fast. Recommend
Great product I recommend
The clock is cool. Look not cheap. Fast shipping. Thanks to the store.
I now understand passionate customer reviews!! The clock in real life is much more efficient and steeper than in the photo! Bright orange box, watch in film packaging. In short, as a good expensive brand recommend!!
Godinnik super, yakisniy, without scratches, stiklo king. The box is not yakisno glued, more oranzhev (vona superfluous clearly, not on podharunok)
10/10 beautiful watch, came very well packaged. Very impressed.
Very beautiful the watch. I loved it.
Thank you arrived quickly and in good condition I advise you this stores
It's exactly as they announce it, happy for the speed of delivery. Thank you!
Everything ok the watch look cool i recomand this store thx