Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the appearance very much, ordered my husband, i show my hand in the photo, on the male wrist the circumference of the strap is enough. Came for 2,5 weeks. I'm happy. On water resistance and shock resistance, i will add with time. Took her husband to the mine.
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Figenno look, heavy, came whole .. I advise you.
Delivery is fast, packing is whole. Hours work, go smoothly, do not lag in a hurry. Settings are simple, figured out quickly. The backlight is not very bright, but in the dark is normal.
Delivery is fast. But sent all the watches in one color. I'm not very happy. Some watches ordered with a bracelet they cost more, and the bracelet is not.
The parcel came, everything is fine, thank you.
I recommend the store, efficient. He met my expectations, the clock went very well, everything came well protected and in perfect condition.
Thank you, great.
Hello. I ordered the second watch, came quickly, the product corresponds to the description. the first watch has been working for 3 years, 2 baikal survived :)
Watch very good, delivery fast, about a month. Apparently resistant. Came with the bracelet a pie, believe the shipping and packing. Without damage.
August 4 ordered, august 15 took in the mail. very satisfied with the speed of delivery. the watch as in the picture, everything works, set up quickly. i recommend the watch and the store On august 4, ordered, 15 aug took in the mail. very pleased with the speed of delivery. watch as the picture, everything works, set up quickly. recommend watch and seller
The clock really liked. Got in 10 days. While satisfied
The parcel arrived quickly, the packaging is normal, the watch without box, the description match and can be seen and felt that the thing may not be expensive, but good!! hope will work well!! Seller thanks and success!) 5 stars put!)
Everything is very cool and great, thanks for the watch
Thank You! This is super. It came quickly. 2 week. Has been shipped 2 weeks. Thank you
Watches The watch looks very good, although completely plastic. Both glass and body and strap. It is difficult to imagine what their appearance will be through, say, a couple of months of use, but so far everything looks decent. The dial and white hands on a black background are very well read, although they do not glow in the dark. In case of darkness there is a pleasant green backlight of the digital display. Digital indicators are also well visible, on the screen simultaneously you can see both the time and date and day of the week, you do not need to press anything further. A large "clockwork" head is very convenient to set the time. The buttons have protrusions in the case, which protects them from accidental pressing. The accuracy of the stroke is not bad, in three days the digital clock began to lag only half a second, quartz shooters went forward also for half a second. In general, the clock is not giant in size, light, so that they do not get bored and do not rub on the arm, they are always in the right position. For the middle hand holes on the strap are enough. Water in the shower is not allowed
Super! The product has arrived! Thanks!! Fast shipping!
Good product, very nice and thanks to the store i recommend
Unfortunately the goods are not tracked, and had to open a dispute, agreed with the store.
The clock came quickly. Set up normally. the husband is happy. Thanks to the store.
Just received the product store're congratulations, super fast!
The clock looks much more beautiful than in the photo. Watch super! They look very solid. Fast shipping. Everything is fine all like it! Thank you very much to the store.
All classically, the mower came for two tips, a bracelet of good frostiness, garno glowered at ruci. Having a meal is also chasi three rocky back and i wear dossiers so much on the hanging. That's the crack of water-resistant and anti-impact.
Simple but tasteful, i recommend the store
The product corresponds to the description, reached in two weeks in the orenburg region. I recommend the store.