Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came very good for dade as for such a sum. Came true just tape wrapped but whole. In the protective film we check like all the norms do not lag behind. Thank You
Bracelet was not included in the order, but the watch was really good :-)
All super thank you very much
Very cool and cool watches, ordered her husband, he is very pleased, the delivery is very fast, after a week already taken from the post office) the store is advised!
Beautiful and functional. The brazalet is too wide and I have a regular sized arm.
Super. The second hours in the first departed 3 years. And they're still working.
Great!
Good so far! It's an amazing looking watch! Let's see how it holds with time!
Recommend. Fast, smoothly. Watch consistent with the description.
The watch is perfect. I cant say anything negative about it and it came quickly...The bracelet gift is way too big for my hand or even my father's hand but the material is good. Everything on the watch works perfectly!
Very good goods for their money. The bracelet is chic. Watch too, but not yet figured out how to adjust the time
Great watch, sin that does not have the automatic calendar! Nevertheless are satisfied. Serious store and relatively fast. Thank You
Everything works, got whole, quickly! Seller respect!!!
Original Product, came packaged straight and very fast I recommend to everyone
T Just like the description ok.
I recommend, everything is fine
Shower held, look super, for sports the most it. I recommend!
Watch norms, to ulyanovsk for 2,5 weeks, backlight dull (my purely opinion) we have analogs in the shops of 3-5tyshchshch, so that the fire watch for these grandmother, you can take
-arrived in less than a month directly to my mail box in good condition, it's working well but the analog clock is not sync with the digital one so you need to manually sync it if it's bother you. - the space between the pinholes in the strap is little big so for me is a bit of tight or too sloppy - overall happy with the product.
Corresponds exactly to the description and for now, I am delighted with my purchase.
Good item with arrival sooner than expected, the store is recommended
Really like the product, fastest shipping very accurate and exactly as described
Bəyəndim. Tövsiyyə edirəm.
For 700 rubles hours surprisingly excellent, look not bad and not cheap, went 15 days, everything is adjusted easily, ticking not loud, in general i'm happy, thanks to the store and the store, more adequate customers
Not bad. I like it. I arrive well and in estimated time.