Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I buy a second time, no problems everything works.
Nice item and a free gift which was a nice thing, very fast delivery good supplier
Fits the description. looks very interesting. thank you.
Thanks for fast delivery Special thanks for a present, very nice. sensor is already installed, works fine
Cool
The goods received safely, thanks to the store.
Perfect very handsome watch, very good Terminations, well packed, fully recommended
The product is beautiful. It says 30 meters waterproof. I will Test and leave feedback again.
good product
Watch very beautiful. Arrived perfect. So far have no complaints. Naviforce is always an excellent brand.
Received 18 days after purchase. No charge for Biroliro. Watch very beautiful with great finish. All functions work perfectly.
Beautiful, medium, 21 days to colombia. Recommend store
I arrive fast less than 20 days very good warm price
Parabens watches arrived very fast and very well packed, recommend the store.
The order came very quickly all intact and safe. the store packed everything very well. i ordered watches from different sellers and asked to send in boxes, but no one went to meet. this second time sends in boxes and everything is very neat. the seller is the best and attentive-i recommend. thank you very much to the seller! good luck in sales!
Super profuct.
Beautiful watch. Of the prettiest i 've ever seen. Everything in perfect condition.
Very nice watch, everything works well, well wrapped, with the original box, store to recommend, good communications.
Watch good, worth the money
Like. My father loved. thank you!
Very good product. The product took 12 days. Simple 1 nuance product is not a carobka.
Just received the goods, good value for money!! Come on!
While everything is cool for this money. I will add comments later.
Very good.
ok