Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Come quickly. In general, they look good. But for me are too big, i calculated the size will be smaller.
The watch is described as the item bought, and it is the first time that Colombian local post office forwarded to me really fast. It took just 14 days to Colombia
The product is satisfied, everything corresponds to the description, the delivery is super fast. Thank you so much to store
Your money is worth it! 870 re. There is something to complain about but for such a sum is not worth it. The store is well done.
Absolutely flawless Processing! The Watch looks very good and works perfectly.
It came to me earlier than indicated in 20 days i recommend good store
Received in the morning, very like, next must also come!
Thanks to the store) with sent a bracelet as a gift) very fast delivery)
Everything works. the store thank you for a small gift.
The same as the image, description corresponds to what delivered. would buy 100%
The clock is just super. Large. The bracelet is very large. I had to pull one link.
The store service attitude is very good, things are good, continue refueling!
Thank you. all very much, as well as a gift from the store.
Everything is fine. well done store! Delivery fast. a lot of gifts!
The clock arrived relatively quickly, a great well-done producer that did not tenul rubber, visually the watch looks expensive but at the touch of deshovka and these watches are not worth their money, i'm not much upset but i can get used to it and everything will be fine.
Got delivered the product very fast as expected. Also got the product as described
GREAT WATCH CONGRATULATIONS TO THE SELLER AND ALIEXPRESS THE GOODS ARRIVED FAST AND IN EXCELLENT CONDITION ALL PERFECT AND GREAT. GOD BLESS ALL
Good...
Order received, delivered very quickly I am satisfied reliable store, thank you very much.
All consistent with the description, came quickly, the store is brilliant
Product arrived well ahead of schedule, the product is as described in the ad. Durable material, beautiful. Am satisfied.
Looks good, but the date is just decorative.
Great store. Equal to the product advertised. Came very fast. I recommend
All is well. delivery fast. the store put a gift. a trifle, and nice. I recommend.
I recommend the store. thanks for my girl small gift