Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In 12 days Turkey arrived (reached my hand) product excellent I liked it very much. I will get different color endw. Gray is perfect.
Looks excellent!
Arrived in about 10 days. Fast shipping, great communication and watches look fantastic. Highly recommend and will shop again as new styles are released.
I highly recommend
En at this price you can not find such an hour with welder moody almost no difference
Super recommend product
The product was delivered to the same 15 days as the picture corresponding reliable store customs tax is coming out around 20tl but value bi Hour
The store is really very interested. Thank you. I really like. The seller is certainly interested when there is a problem.
Kiváló termék! Nagyon meg vagyok elégedve a minőségével. Mindenki érdeklődve nézi és megjegyezték már sokan, hogy milyen szép.. :D
Everything is super. Watch.
Super
nice wach box! And beautiful watches
Super good. Very nice both of you. Thank you.
More than good, for this price more than recommend
excellent
Urun really deserves his money, no more than very expensive hours, and he comes home to the army in 13 days. they put a ucret like 12 lira, but it's okay. He deserves his money.
Everything is working properly.
The clock was so nice I went through the wrong order told the store fixed tokata 17 pounds I paid customs excellent advice
Awesome according to product price, I say never miss
The store is really concerned and the shipping is fast carefully packed. Thank you very much. I recommend to everyone
Fastest shipment this idi package can shop without hesitation regularly reached my hand
Thank you for an easy, pleasant transaction. Excellent buyer. A++++++.
Related store. He arrived soon. Thank you ..
Super arrived on time and highly recommend the product very nice
It took only 20 days from payment to delivery. Product looks really good. The color effect is amazing. Everytime again!