Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is very nice, according to the price i paid. I was very satisfied with the purchase. The shipment took less than expected to arrive in colombia, but tranpoate's company here took almost two weeks to deliver it.
watch arrived on time and it was exactly what I ordered no defect just perfect
Reached the tver region quickly, the watch is good, i advise the producer
Watch very good, meets expectations
Top watch more not the color requested! What do?
Very good big and showy product i just don't know why they sent me a keychain without a figure
The watch is large, heavy. (in principle corresponds to the description) sent quickly, went 30 days Packing could be better.
Arrived in reasonable time, very beautiful! More cool the ad.
The goods came to ufa in 10 days, the description of the goods corresponds. The watch is beautiful, salty and well packed. Thank you very much to the store, i recommend to everyone.
Very satisfied!!! Given the price… Is a great business
A very good and classy product.
Good store
Came the clock in the vrn for 2 weeks, even quickly. Looks like the watch is made very not bad, thought it would be worse, but the buttons and all the hands of the dial except the basic models, but go and look beautiful, then it will be seen, the goods like, sending fast! Order!
I ordered my brother for my birthday, i was afraid that they would not come in time. the store worked very quickly and sent everything on time)) very beautiful and watch) brother is happy))
Excellent received on time and in perfect condition, i recommend the store.
Great product, my third watch all excellent.
Thank you!!! Arrived well ahead of schedule.
Excellent article exact description fits the value
Thank you!
Item arrived in good shape
I only get the watch like this. I thought it would come in your box like everyone else.♂But all good and early. Thank you
Delivery to moscow 13 days. Track tracked. The watch on the hand looks good, heavy, plaques, chronograph falsh. In general, i can recommend this product to purchase from this store.
Guys are happy, everything is straight exactly. It's time. Seller respect!!! Thank you!
Beautiful watch! My brother will love. Looks Good, is heavy and me supriendeu. Arrived very fast! Thanks to the store. Super recommend
It's arrived so fast. Nice watch. Love it!