Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch really liked his wife. The strap is not rigid. No smell. Happy. Thank you
Awesome watch. the dial is large, the strap is stylish. it came quickly and intact. thank you very much!!!
The watch is super beautiful thank you
Nice to meet my four watches. It came to me exactly what i asked for. It comes well packed. It came to me very quickly here in nicaragua in a month and six days. I recommend the store.
Love it! Thanks!
Beautiful Watch, easy, good Price-Performance ratio
Nice, but the material is not very good, and it's too rigid.
Watch very NICE recommend
Cute. Such as the picture.
After opening the package Watch walked
Nice watch Thank you arrived in 42 days
Very pretty watch Thank you store
Watch arrived in whole, czekałam ca 25 days, is as nice as the pictures. I am glad. For such a price cool ozdobnik for various outfitów :)
Beautiful watches, came whole. thanks
The watch is good in the nizhny novgorod region came in 12 days i'm very glad that so quickly the store 5 +
Thank you. the watch is very good.
Nice watch not tried yet
The clock is just a bomb thank you right-handed for the fast screensaver i recommend you will not regret it.
The watch is very light, look beautiful, re-shock comfortable, i recommend
Beautiful, quickly delivery. Thank you very much.
It came perfect, light, standard material. it was activated, i didn't like that.
Perfect being, they arrived in about 3 weeks. Very good shop i recommend
I ordered 30.03. 23.04 already received. Watches such as in the photo. I recommend both the product and the store.