Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well received. Goodyear
Came before time, is beautiful, the dial is great. Great. Loved
Good watch, no tracking. Look good
Much nicer than in the photo, ahh and thanks for the detail
I recommend store sending very fast and delivery in the date it is a very nice watch
very nice and elegant design. love it.
Perfect recommended
Watch cool. the strap is comfortable-does not press does not press. i'm happy. with the store did not communicate.
Very nice, same as the picture
Thank you very much to the store for the watch .. Cool and thanks for the gift .. All super recommend
Everything came exactly as in the description of the store's product i recommend to everyone. Thank you for the gift.
In 2 weeks, it is losing the golden color.
Wszytko Super, thank you and recommend sprzedawce
Delighted in view of the price...
Watch arrived in short time. All is OK.
Exactly!
Good watch) look great on the hand) for such a price you can safely take a month and throw it away) i liked everything. Delivery mega fast to odessa
[EN] The wrist watch has quickly arrived without any problems, The product description is accurate, the watch itself is well made. AND recommend it! [UK] Wrist Watch arrived very quickly, without any problems. Product description is detailed and same watch is made very well. Recommend!
Thank you very much. I'm very happy. Watch as i wanted.
It came in 2,5 weeks, tracked. Packed envelope and inside wrapped in a piece of insulation. Put some axe bracelet with the star of david as a gift :) They look normal, the watch bracelet is heavy, the watch itself is not very. The back cover is just smooth. For its price if not die at least a year-normal
Thanks i'm already super happy i recommend
Delivery fast to moscow 18 days, the watch looks very cool, how to walk will then write off ..
Flawless took 20 days to arrive. Loved
Gražus, kokybiškas laikrodis. Ačiū pardavėjui, rekomenduoju.
Very nice, suitable for price, fast shipping and in good condition