Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice watch. Let's see if it lasts and it doesn't spoil. Fast shipping.
Super clock. Both on the site and in life. I advise!!
The watch is good. Size-slightly larger than female and smaller than male, rubber strap, color of steel and rose gold, inserts of crystals and spraying with sequins. Second hand working, chronograph-dummy. I'm very happy.
The watch fully corresponds to the description, beautiful, packed in a box. By the clock put the bracelet, very nice bonus.
Beautiful
Very beautiful. As photo I loved
Wristwatch perfectly matches the description and also arrives early
Just excellent, and the delivery and the watch itself!!! for the gift thank you
The watch is very good, comfortable silicone strap, deliveryin 2 weeks, the store put a gift-a cute bracelet. Thank you, i'm happy
Everything's fine. Thanks for the extra gift.
tres belle
thanks
Very fast delivery
good product
It's just like in the photo, it's working, now it's perar as it behaves. Arrived at the expected date
Thanks to the salesman for the super gift.
top.
Very good watch. Came quickly did not expect even
My wife is happy
Beautiful and same as in the photo
Watch super. Bracelet as velvet. Prada the store put the wrong color. Ordered white, put black. Black even better. I hope they don't. As a gift bracelet.
Excellent watch, wife is happy, bracelet as a gift
Classy.
Arrived early, working and beautiful watch, however, found the clasp very fragile, the bracelet is good and looks tough, and won a beautiful bracelet.
Excellent clock, i recommend