Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice product. five stars seller, thanks.
My wife absolutely loves this watch. It's kind of kookie but also makes a great fashion statement.
Made neatly, beautiful watch.
I really liked the design, and the packaging. The watch itself looks very stylish and unusual. The dial is transparent, but with a coating very resistant to scratches and chips! There are no numbers on it at all, only a mark where the figure is usually six. Diameter 4 cm. Watchband length 23 cm, width 2 cm. Clasp regular buckle with logo. The case is metal, but part of it is completely glass. Dial diameter: 42mm. Case thickness: 9mm. Behind the watch case is a model, logo and the inscription that the watch is waterproof. There is also a mechanism for transferring the shooter, which i really like.
Very cool watch! Correspond to the description. I will wear with pleasure
Beautiful and original watch. Came in the original box, inside the napkin, instruction, screwdriver. Strap wide, leather, soft. Delivered in 3 weeks. Look cool
Shipping about three weeks, epacket service, track number tracked. Transportation in the postal package with air bubble film. Packed in a box of foam type. Stylish, original in black. On the lid is the brand logo in silver. Side window, in the window logo. On the other hand, information about the brand. The watch itself is in soft shape, covered with black velvet. Included: a gift card of the store, a passport of the watch, a napkin of la care for the watch, a locket is attached to the watch. The body was wrapped with a protective film, a hologram was glued on the lid. The crown of this model is on the back cover, is located in a special groove. Was pressed, to save the energy of the battery. Product and store recommend
They look very good. Sure they do.
Instruction, box, warranty card, napkin. Everything is super. We'll test it by experience.
Special! Packed luxury. It's about מאד fast
Delivery faster than promised. Watch as in the photo. Strap leatherette. Very satisfied with the store