Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great store. Shipping was quick
very cool watch
Corresponds to the description. Shipping fast with tracking. I recommend the product and the store.
Very beautiful, gentle) let's see how to wear
They are beautiful!!! Light, gentle and very beautiful! I'm very happy! Thank you very much! Success and prosperity of the company!
Watch cool!!!
Cool hours on the outside, not yet used, i'll check later...
Thank you for fast shipping and great item, and special thanks for the gift!
Delight! Watch cool. Delivered in an individual branded gift box. Also, the bracelet was put as a gift the track number was tracked. Thank you! Later i will add photos.
Delivery to the sz of russia is less than three weeks. Packaging is thought out to the smallest detail, watch without damage. The watch is beautiful, the color is gentle, as in the picture. The strap is designed for a thin enough wrist. The store put a cute gift, thanks to him! I buy the second watch in this store and i understand that this is not the limit! Definitely recommend both the product and the seller!
Magician-fast delivery!!! The watch is perfect. For the summer-the most necessary accessory!!!
Beautiful watch. The colour of the watch is just as in the picture. Was shipped quickly.
Cute summer version. Only on a thin hand. The strap through a few sock will lose its presentation.
8 days from finland to smolensk. It's a delight. Thank you all who took part in this)) the box is crumpled. the clock worked and were in the film. i'm insanely happy
Moscow came quickly 13.05-28. 05. the watch liked, look dignified, not cheap, the strap is not leather, but it looks not bad, packing a puffy bag + box, the dial is wrapped with stretch film, for the summer is a great option) the strap on a narrow wrist, a maximum of 17-18 cm, with the store did not communicate, there was no need. Thank you for your lovely item)!
The watch is very nice. Same as in the photo
Watches
The parcel was tracked, the watch is beautiful, packed in a branded box, the dial is wrapped with a film, fully match the store's picture, i recommend.
All ok came for 11 days in ukraine
It's okay. It was less than a month. Neat, do not smell, go, the box is slightly wrinkled
I recommend the store .. Excellent watch
Very cute watch, packing for 5 +
Everything is like, the watch is beautiful, the exact match with the description
The rb was three weeks away. Packed It was very good + the watch are in the original box, the dial is wrapped in a protective film, there are batteries, go. On the appearance look not cheap)) thanks, the store. I recommend!
Excellent watch! I ordered myself and my sister! For summer bomb