Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
Thank you soo much!! Quality really good! I'll give this store 5 stars.
Thank you a lot! Absolutely 5 stars!!!
Thank you so much I am leaving a feedback on 5 star
Love this ring! It's exactly as pictured, looks awesome and is comfortable to wear. Accurate sizing as well.
The One Ring!
Great ring. It's actually etched, and it's actually metal.
So I'd made the commitment and decided I needed THE perfect ring. It arrived today.
Great ring for LOTR fans!
The precious was forged properly.
It was nice to see a variety of sizing options available for this ring(as some other versions do not), and surprisingly even large enough to fit my sausage like fingers lol.
Yes it called my name. Yes it is worth it.
So, I've been looking to get a replica of the One Ring for some time. Without spending a ton of money on something I wouldn't get a ton of use out of, this seemed the best alternative.
the product is well done and great finish… will buy once size smaller!
Best quality and the best value.
Excellent product. Delivered early, recommend!
ok, but too big for me
Very nice, excellent engraving
Beautiful. Good metal carving.
It would be nice if the wroting was made with a finer engraver, but its not noticeable until very closely examined. Extremely fast shipping.
Size approached, alloy good
Dear Friend! I got my order. Thank you very much. Sincerely, Maksim Kiselev from Russia :)
Pictures and a little different.
It is a great and precious gold ring.
It came quickly looks great! Thank you very much!!!