Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@jwlraddicts.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@jwlraddicts.com
The goods came to UK in 14 days! It's very nice. Constantly tracked. Packed securely, the watch was charged by half. For 3 days of use, the battery did not decrease in charge. watch work fine. Beautiful, look expensive store recommend!
Love the watch. Love the msg and call notifications and easy to set up. The band adjustment was a little confusing as it doesn’t come with instructions for that or the tool to help but the store was very quick to respond to any questions I had and was able to send me a demo picture of how to make the adjustments. Have had many positive comments about the watch and a lot of people think it’s more expensive then what it is
Very happy! Delivery to UK within 7 days. Easy to connect to my Iphone and really nice design. Thank you!
Fast delivery and good contact with store. Nice watch. Easy charching
The watch is gold rose (I don´t know why I thought the regular gold). But is great. Not too big on a wrest, great mixture of elegance and technology. I love it.
All good. Just bracelet is opening very easy...
Excellent product, makes just as you specify, nice design for women and battery lasts you quite
The watch is sensational. I recommend the store. Thank you.
Well received.
Pretty design. Also I am not yet there behind how the monitor for running works. Further first impression OK. I have a narrow wrist, so he looks slightly big. By the shaping don't tedious I find.
All OK. Recommend
I loved the watch. It works perfect! The color is very nice also.
Good product it actually work on My phone I Love the colour and Style hopefully the colour wont fade fast
I just received this smart watch earlier than I expected itas birthday gift my son who will get it from me next week. It looks great and exactly as prescribed. The store of this smart watch is so helpful and excellent . I will give my feedback in about a month.
Very cool and stylish look, perform all the declared functions, and they are not small. We need to dig in the app. Long keep charging, delivery less than two weeks! Thank you :)
Nice product tottaly fits as shown in the site, 100% recomend this store
the best! fast delivery and its just like on the picture
Good watch, it works very well, it lasts 4 days the battery and its functions are correct.
Now 3 days my watch, very satisfied and definitely recommended! Order was within 1,5 week concerned!
Exactly what there stood! Super small clock. Nice for a damespols. Clear screen. Am just wondering if you also a personal background can do and so a own dial. Hyper-fast shipped!!
The watch looks elegant. I like the functions you have, although it's often disconnected from your cell phone. Vibrates when a call comes in and has a function for sleep hours
Recommend. Express delivery . 8 days to Netherlands
wow I really love it simple effective sleek styling great value for money very comfortable strap I went for the metal
The clock really liked, came very quickly! I recommend. The application at first glance is written thought out, let's see how it will show itself in use.