Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived very quicly, the bracelet looks the same as the one in the pictures, they marked the bracelet exavtly how i told them, it also came inside a nice cloth bag, very happy!
Excellent product! Custom design and it looks awesome! Recommended!
Very exact as the store's publication Thank you very much
Excellent bracelet
Well done, napis same those who are suede. Reviews shvidko, ter delivery. Garnet bracelet, recommend store and product.
loving it...my name was printed as ask. thanks store
Thank you very much for the service
Delivery 2 weeks, the bracelet is cool, the producer is sociable.
A beautiful, thin bracelet with an inscription. Delivery 3 weeks.
The very nice product the same as the description but send to record 2 name one with ray another with sabri and one put another sabri
The package came in just in time. Very fast delivery please keep using Singapore Post.....The store got all the details correctly.....this is my second time transacting with this seller. I am definitely gonna transact with the seller again. I strongly recommend this seller
I apologize but hadn't seen that I received the money, we will put the 5 stars
Great bracelet.
Ordered 29.06 received 18.07 in ukraine. Cool bracelet. The goods are satisfied. How to wear next we'll see. the bag is still put). I recommend the store.
Nice bracelet. The inscription is made perfectly to order. Delivery is fast. The store is pleasant in communication.
It's been 20 days. Very satisfied with the order! The strap is very soft, almost not felt on the hand. It looks very cool.
Arrived in 10 days at Republic of Kosova
I was very worried that the goods will not have time to come to the right time, but everything came in excellent condition without damage, i was very pleased. Thank you very much
Super bracelet conforms to the description arrives fast, thank you
it's cool!!!
Super! As written, and done! Best store, recommend!!!
Ďakujem
As picture all OK, reliable store
Very Dope. The Engraving is so cool
Yozuvni notogri yozishipti shrift bilan belgi saylagandi bowqacha qip yozgankar