Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this piece of art it's definitely according to my expectations it was too big for me so I adjusted it and now it fits me.it also came with bracelet Wich I love too❣️❣️❣️❣️❣️❣️❣️ I definitely recommend this store 100%
I recommend store. I m very satisfied.
It looks and feel like the premium class product, because it is. Thank you.
top
A Gorgeous Wooden Watch the compared with the German Suppliers not to hide needs. A Mechanical Movement what I especially love because Quartz Watch works only for me no Watches are but Timekeeper in Electronic circuit. German Seller leave this Watches comfortable under License finished and kloppen the VK on the Zehnache and more on it. But so is the Meanwhile in German Trade the barely anything home produce. The last century began already so on and shifted to all Consumer Goods.
Product exceeded my expectations, held very early. Highly recommend!!!
Very good and very fast
the watch is magnificent!
Very goog Watch!
Watch is okay and quick enough!
Great watch
Amasing
It is tro well I will order another
Watch very nice-I am happy :)
The color is just as on the picture. Deep redwood. I wish it was a bit more on a brown side. The watch is gorgeous. Great packaging. It looks like it costs over $100. Grear gift. The package came in a matter of a few days. (3-4)
I recommend. Very nice watch. Very fast delivery. I m very satisfied. Thank you very much
Good watch, in comparison with fully Iron light and strong, the strap is completely wooden, and the mechanism is naturally metal
Lovely watch, very well watch the details
Beautiful and well Wooden Watch. The watch works without battery just with the wrist movement. I made a French engraving on the clasp. The watch is for a birthday gift so I will put pictures when I have offered it. Thank you store everything is beautiful.
Perfect product, delivery on time
Great watch. Very beautifull. Feels like you have something on your wrist
The item came very fast and thanks for the extra gift that came with it
A word… . .. Excellent
Fast Delivery, all the best
Excellent product recommended