Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product well wrapped with cake protection
Good watch for reasonable money, delivery fast, thanks to the store.
Watch perfect, very beautiful, arrived in perfect condition, was very fast, store, enjoyed.
Very Nice.. Thank You
It’s exactly what I saw online and I’m glad about it
Good at
Just like the image, it meets all expectations. Good to material at a good price.
Excellent product, i arrive very fast i recommend the store
Everything okay came quickly to the store 5 +++ and the seller recommend
Like watch
The watch is excellent, delivery to rostov 10 days. Pleased as an elephant))
great...
It's just like se d is cribe. It looks tough. I'll leave some feedback if you have any hits, otherwise you're ok.
Pretty quick pretty, i hope it lasts.
Good afternoon, very satisfied with the clock, i expected that not such will come. Come better than my expectation. Just super.
Best service! The best item! A wonder
A very nice watch with a precise stitches
Fast shipping. Super.
I love it.
I bought my son. For hours satisfied.
Really love this watch! Very stylish and nice on the hands. Not big at all. would recommend to others. Thanks :)
Delivery 8 days. The clock is great. There are small defects in the cover of the case, but if you do not look at the dense, from the side is not noticeable.
very fast delivery, i recommend this store, very good
It came in a week. Packed well. I'll check. Looks cool. Figures are not painted. A little dark is not visible, but again there is an opportunity to apply phosphorescent powder to the numbers.
The first impression is very pleasant, it looks like a real men's watch. They are pleasant to feel on their hand, and they are quite tangible, their weight talking about real metal or alloy. Somewhat inconvenient mechanism of translation of time and dates, there is no clear transition from one position to another, will have to memorize. And still apparently still have to periodically correct the dates, as i do not observe the mechanism of adjustment by months (30,31, 28 or 29 days). I hope the further use of these watches will not spoil the overall very good impression of them.