Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
wonderful product thank you
The goods received! Work "like a clock"))) very good hours for their money
Came quickly, the track was tracked, the watch is good, the material of the strap leaves much to be desired, i'm afraid, in a month or two the use will have to be changed (((otherwise everything is fine. Thank you.
He came in less than 1 month, in excellent condition and it's exactly as you see. An excellent watch.
Super beautiful Watch, comfortable Weight for the Size and wears well!
Everything is super. Delivery is fast. Packed norms. My husband really liked. Look chic. I recommend
Beautiful watches, all markers functional, not taxed by governments bastard. Watch beautiful too!
Massive, heavy enough, look and feel prestigious, "like real". I recommend. Date is configured by incomplete return of pips from time setting mode
To tomsk in 23 days. The watch is odd, the product and the store recommend, sent immediately not that some.
Watch super! At the bottom store i order not for the first time, everything is fine. The track was tracked completely, fast delivery, to tver in two weeks.
Fulfilled my expectations, came well packed with fast delivery and working up so perfectly.
Very good article Recommended store
So super watch, Delivery too fast, got it from Bangladesh within 8 days, highly recommended store
Good Product
curren watches is one of the best watches inever bought from china
Perfect state arrived in colombia in about 20 days as seen in super recommended images
Very fast shipping. 2 weeks. The goods are good. Whole. I recommend
Beautiful watch too, material good, arrived in 3 Weeks and buy many other. Congratulations!!
Beautiful watch
Rapid delivery, goods good jakosci, recommend salesman
It came quickly, it looks great, while it works), there are some scratches on the strap but tolerable, thank you very much to the store!!
Watch very cool. All works. Pretty Duzy but cool looks on hand. Shipment OK 2 wks so pretty quickly. Only minus is quite lightly wysuwa the knob to adjust the time what causes that can flip the date. Should wysuwać with larger resistance.
Excellent watch, delivery 17 days, though the color of the strap dark ordered, the store sent with a brown strap .... everything is super .... with brown, looks cooler ..... thanks to the seller, i recommend))))
Excellent watch, delivery 10 days, thanks to the store, i recommend)
Super class. The finish of the dial, the heavy weighted leather strap the look, everything is perfect and plush. Received in less than a month.