Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very satisfied ordered 07.05.19 received 22.05.19 super delivery!!!! The watch is quite moderately heavy that i was glad because my husband likes it heavy, but it's not hard to wear on his hand! The whole mechanism works well and the date and time edited. Belt of pleasant material just think that it is not suede and the color will fade. And so everything is very happy and my husband liked the gift⭐️⭐️⭐️⭐️⭐️
Excellent product! Arrived well ahead of time, without doubt buy again.
Delivery was fast, product is good. Watch is a little big from what it seems in the pictures.
Very nice and excellent value for money
Beautiful watch more took just 12 days to arrive here in Mines'm thrilled that come so fast stopped until my Sekiro here to judge thanks and congratulations
Thank you, i'm happy for hours. Beautiful. I'll sing, then i'll add a tip.
They are big., you need to get used to how they sit on Hand look good
The clock was delivered quickly. Look expensive and cool. Something between classic and sports. The leather of the strap is natural, as far as i can tell. The watch case is big! More than expected. Not that bad, though.
Stylish watch. Came in 15 days. Sent right away.
Am pleased. Product, for sure. Fast and reliable store
I liked the clock! Leather strap, look great!
Good store fast shipping thank you
Very nice watch I’m very satisfied, I highly recommend
Beautiful watch and heavy. Already bought several this store. Worth the money paid. THE shipping was fast. Very satisfied.
Product shipped quickly, in two weeks i was home. Just like in the pictures. Beautiful
It was received as described in the pictures, took 3 weeks for delivery. Nice watch, I like it and I'm impressed
Very good watch. Perfect value for money!
100% perfect.. I'm please with the product and also the store... chess ...
Good terminations and store meet the above mentioned. Delivery in 3 weeks
I have got what exactly I wanted. Thank you store for the watch and bringing my trust back in online shopping :)
Shipped item is in good shape. It was good experience. Upto merchant
Wrapped up like burrito. Really big size. Noisy "tick-tock". Calendar doesn't count automatically 30 days months. Attached waterproof standard table, but no info how watch waterproof is. Wow! There is a genuine hair inside the watch! Worth all money.
Normal hours, my son liked...
Not a watch that will make a lot of money not a lot of light business yes it looks like Escrow does not have a weight
I really like it and the delivery was very fast.5 stars for all!!!