Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
They look great. The size is perfect. Strap worthy! Great buy.
The clock is very good and works great. item as described.
100%
looks strong
itz really awesome.
A little strap is small and so everything is good happy thank you!!!
top d+
Thank you very much, i like the product.
Excellent, their money is worth!) look in life as in the photo this i'm happy
Watch excellent ordered for the last call we well a gift came a little later for three days but the watch cool very beautiful and look cool
Very nice and submersible
best as describe
very accurate
All super watches liked, and on the hand sit perfectly and the bracelet is gentle, the producer is adykvatny and sociable, i recommend.
good
The watch is just gone, all as in the description, sent to ulyanovsk for two weeks, packed better than branded for 10-15 thousand. In general, the store 5 +, i recommend, buy will not regret. Well, how will it work, time will show.
Before the rostov region came for two weeks. In appearance cool when opened the parcel the clock was walking. How will it go I'll write it off.
Looks good. Narazie not used, waiting for your owner
Foarte fain
Look great, their money is worth!
The watch was really mechanical and i'm very happy when i ordered it i was skeptical and did not believe that for $14 you can buy a mechanical watch, but it happened, in addition, they are quite stylish, the mechanism works, thanks to the store
Happy with my product
Beautiful
Watch good came quickly for two weeks dial not big thought it a little bit more but it looks beautiful minus only that they are in a hurry for 2 min per day in the water did not try a pity immediately without hours stay