Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for the work, everything came in good quality, I'll rate 5 stars.
Very nice product. five stars seller, thanks.
deserves 5 stars!
5 stars to the store! I am extremely satisfied with my purchase!
Thank you soo much!! Quality really good! I'll give this store 5 stars.
Thank you so much I am leaving a feedback on 5 star
I received the purchase in 7 days and I couldn't be happier! It happened absolutely solid. I had never seen something like it previously. I'm so glad I bought it though, because it is excellent! Now this is doubtless my number 1 product and premium amazement that I have had from ordering in the web. If I could degree this thing more than 5 stars, I would. I'm sure I'll continue to love it.
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
Thank you a lot! Absolutely 5 stars!!!
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
Wonderful, as always.
Beautiful earrings! Good size. Neatly made.
Earrings are very beautiful, from gold not to distinguish. Packed were very good, store thanks.
love these! they are stunning and look like $1,000 earrings!
Very pretty as the picture thank you
Very nice and beautiful colour matches the description
Beautiful earrings . great work on these, stones are very well set on. Very satisfied with this purchase. It's exactly as shown on picture. For sure I'll return on this site for other purchase
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These Earrings are just lovely. It was sent to Quebec, Canada, tracked. The time it took to arrive is remarkable and sent very quickly. It was mailed in a white plastic bubble wrap envelope with additional bubble wrap around it. I am a return buyer. The back of one earring was a little bent and I put it back into place and it now closes perfectly. I really like this store's Micro Wax Inlay jewelry pieces in particular. I will buy again from this seller. 5 Stars. I am uploading 5 pictures for my review. Cheers!
very pleased. they're so pretty and not too big. posts were a little wise for my ears but they eased on.
Very satisfied. Thank you very much to the store for shipping very quickly.
Exactly as in the picture :) i like it! Delivery 2 weeks, the gift was.
Very beautiful. Is just really. Am very satisfied. I recommend this to
Cute but small