Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice watch. As beautiful as the pictures. Satisfied by the product
I received the order even before the estimated time. Thanks
About two weeks reached me' very quickly, tracked at all stages thanks, store recommended
Good watches, all dials working, the box came not crumpled)
Nice product. and tracking information were accurate. I got the notification for all status of the product. which is really appreciated. thanks!
Took a lot of time but recommend will buy again
Very good product. Received within 15 days
The watch is good. Acquaintances estimated at 3000, 7000, and 12.000 rubles. See how much проработают. I thought the diameter would be a little more. They look decent.
Super. Bravo
I am very satisfied with the watch. She's very beautiful. Thank you very much
✌
Excellent
All right with the delivery,, with the product box custom brand with the store. With the clock, particularly disliked, found very small and simple, deceive photos, and have thin wrist. IS only my opinion.
The watch came on time. The track was tracked from the beginning. The box is like all slightly wrinkled, but the contents are OK. Includes a English manual. The size of the watch is just right. All in working condition. With a suit look cool (what was written below). After a while i will add feedback on how much will definitely go. satisfied.
fast delivery and product as described
Beautiful watch thanks, i'll buy another all the chronographs work. Ok.
Excellent
Beautiful watch, ideal to give someone as a gift, buy more from this store arrived in 25 days
Product at the top! Very good store, I recommend :)
I recommend the store, excellent watches, look much more expensive than they cost.
Nice one
Very good product! I recommend!
Very good watch! All packed, and expensive look, came in two weeks
Watch beauty store can be taken well
Delivery is very fast-just over 2 weeks. The box, to be honest, disgusting-dusty, crumpled, shabby. As a gift package would not use. But here's the clock! The clock is gorgeous! On the hand sit perfectly. Under a shirt or business suit fit just perfect. Chronograph works fine. Slightly does not match the second scale, but it is not very noticeable.