1.User’s manual
2. Warranty card
3. Original product
4. Original Box
5. Mirror cloth
6. A little watch tool (pin)
Watch maintenance knowledge
1.SHOCKS:
accidental knocks should be avoided.
2.CHEMICAL PRODUCTS:
avoid direct contact with solvents, detergents, perfumes, cosmetic products etc., since they may damage the bracelet, the case or the gaskets.
3.CLEANING:
for metal bracelets and for all cases, use a toothbrush with soapy tap water and a soft cloth for drying.
4.LEATHER STRAP:
GUAN QIN recommends that you follow the steps below in order to preserve the condition of your leather strap as long as possible:
(1)Avoid contact with water and dampness to prevent discoloration and deformation.
(2) Avoid prolonged exposure to sunlight to prevent the colour from fading.
(3)Do not forget that leather is permeable! Therefore avoid contact with greasy substances and cosmetic products. It is not advisable to clean your strap with leather cleaners.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Outstanding quality!
Very nice product. five stars seller, thanks.
Thanks for the work, everything came in good quality, I'll rate 5 stars.
I am very satisfied with the purchase. great timepiece.
arrived in flawless condition, very well made watch.
Beautiful watch, excellent value for money.
Thank you.. recomended..
Works well color of the dial is more gray than black and tips glitter on Blue and glow at night, tip sekundnika is floating, very cool effect. All tips walk flush against the namalowanych characters and numbers. Has a pleasant weight, feel watch on hand but it don't mind. Looks a lot more expensive. Shipment to Poland about 2 weeks.
A good watch, look elegant. Nice..
Very good watch. Look expensive and stylish. My husband is very pleased.
Items received in good condition very nice hand watch i like it thanks store
Fast delivery, I am satisfy with this watch , very good design , as the description , when I used it after one week, I can tell you the watch is accurate , only 2 seconds late , it's very good for an automatic watch , and other function such as date , week , all working, I must recommend this watch !
Super watch,real stainless steel,and real features,very good ,like the model .thank you store .