Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Outstanding quality!
deserves 5 stars!
I attained my purchase in 5 days and I couldn't be more delighted! It occurred extremely high-quality. I had never met something like this prior to that day. I'm so overjoyed I laid eyes on it though, because it is excellent! Now this is perhaps my number 1 item and number one miracle that I have had from ordering online. If I could valuate this product above 5 stars, I would. I'm doubtless I'll continue to approve it.
Thank you so much I am leaving a feedback on 5 star
5 stars to the store! I am extremely satisfied with my purchase!
Thanks for the work, everything came in good quality, I'll rate 5 stars.
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
Thank you soo much!! Quality really good! I'll give this store 5 stars.
Nice earrings
Lovely :)
perfect
Very fast delivery, they are pretty. Thank you.
These are beautiful! The pictures don’t even do them justice. They are sturdily made and the store was kind enough to send rubber backs for the earrings as well as the regular silver backs to hold the earrings. They look great on the ears even while facing forward you could still see them. Definitely recommend seller. A pleasure to do business with. Thank you seller!!!
Very good. Like even silver! Well sits, the ear does not break out of the composition)))) fastening two on each earring, one of them is rubber.
Much nicer than I was expecting for the price! The surface is smooth and the luster is good. Came with a little bag and a cleaning cloth. The pearls are beautiful, thanks to the store!
Very cute. Come well Packed and in a branded bag. Pradavets put a compliment-rubber for Hair.
Very satisfied with the order and delivery speed. Everything looks very beautiful. Well, plus hair bands.
The hoops are beautiful!. Shipment within a reasonable time frame. I recommend this shop!
Very beautiful earrings! Thank you store! The color is paler than in the picture, but still beautiful. Rubber for hair as a gift thank you!
Earrings correspond to the description. large, noticeable. all as i wanted.
Beautiful earrings, the store put to them silicone plugs and an elastic band for hair, apparently as a gift. Pearls Real. i hope nothing will fall out and will not be lost
Shipping in about 20 days! Just like i ordered them 8mm. It's not the first time i 've bought in this store! I recommend it! I have other pearls from this store that i use every day and they're perfect.
Beautiful earrings corresponds to the description I love this light purple. Fast shipping. I recommend it!
Chic pearls, very beautifully shimmer! Packed in a velvet pouch, inside a napkin for cleaning silver and additional fasteners for earrings. Thank you store!
I ordered 21.04, came 20.05. Packed in a bag with pouches, everything inside is safe. Completeness: pouch under the earrings with the name of the company, napkin (apparently, for wiping earrings), earrings with silicone and metal clasps, hair elastic. Probably a gift from the store, thank you: 3. the color in principle corresponds to the claimed, may vary due to the lighting a little. Customer liked)