Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
deserves 5 stars!
Thanks for the work, everything came in good quality, I'll rate 5 stars.
Very nice product. five stars seller, thanks.
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
5 stars to the store! I am extremely satisfied with my purchase!
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
Thank you so much I am leaving a feedback on 5 star
Thank you a lot! Absolutely 5 stars!!!
Thank you soo much!! Quality really good! I'll give this store 5 stars.
I got the parcel in seven days and I couldn't be more pleased! It turned to be definitely durable. I had never noted something like it previously. I'm so happy I got it though, because it is excellent! Now this is apparently my number one thing and number 1 positive shock that I have had from buying in the web. If I could evaluate this good more than 5 stars, I would. I'm positive I'll continue to enjoy it.
The chain is perfect no damage or anything, I can go for 24 inch next time
I absolutely love it!! I almost started crying when it came. Just like picture, fast shipping, and great communication
Love it. Seller is awesome & take you through every step. Received item within 2 weeks
it was perfect, just like the image . I got it for a friend as a birthday gift I’ll give it to him tomorrow but I sent him a picture and he loves it.
Great quality for a great price!!
My boyfriend loved his necklace thank you so much!!!!!
I love my necklace. I ordered express shipping & literally received my necklace in 2-3 days. I’ll definitely be purchasing from here again!
Love the necklace
Beautiful necklace fast shipping, store even sent a free gift (necklace) because I purchased three other
Exceeded my expectations! Looks amazing