Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nepatariu. Pats laikrodžio mechanizmas neatrodo kokybiškas no social insurance debt. Neveikia kalendorius. Bendras vaizdas tikrai geras.
The clock came quickly, in 15 days. That's only without a protective film and already going. I'll see how they will be in operation
The product arrived in excellent condition. It was inside in wooden box. Also include a tool in case you need to make shorter the bracelet. The communication with the store was perfect!!!
Beautiful, lightweight works impeccable!
They come on time and they look amazing. Just what I ordered
The watch is good, the bracelet is pleasant, the store sent to moscow for 2 weeks. The battery in the watch is. Unhappy that without glasses i do not see the light dial. But it's not the seller's fault. She chose such a model.
Received in good condition and packing
A very bacano watch, i'll try and leave comments
I bought it for 1400 on sale. For this price the best that you can imagine. They look much more expensive. Everything works, on the glass film. Delivery in time, track tracking. Very satisfied. We think men's order. Seller thanks
A beautiful watch .....
Long doubted whether the pink would be too vulgar .. The photo is not quite a real color comes out .. Very nice, noble watch! Perfectly suitable as a gift, i will wait for discounts, buy more))
Hello! The clock came to m.o. for 18 days! To say happy, to say nothing-happy as an elephant! Packed in a branded wooden box, two spare links, something like a screwdriver, all sorts of labels and a cool bracelet-in general, all feng shui!... bought to the style of boho, came up perfectly!⌚I recommend those who love stylish and extraordinary solutions!...
Very Good product. Satisfied with the store. Logo was also accurate
Very cool watch. I took myself and my husband. The clock came in a wooden box. There are instructions, additional links if you need to increase the bracelet. On the glass film, there was a battery lock. I recommend 100%
9 days delivery. Very fast and well appreciated! Beatiful presentation, came in a box. The watch looks expensive, great for a gift. Everything works. Very easy to adjust the bracelet. The watch on the pictures is not adjusted jet (had removed to extentions). No bead bracelet in the box as present though( ia not a problem). One happy customer. Would recommend the store. Thank you.
Excellent watches, all dials work